I called Apple Support and we did several reset but no success. If Disk Utility found no errors or repaired all errors, reinstall macOS. Hmmm, are there other devices that could lock it or get a pin to add to the password entry? I tried entering my user login password and my iCloud (Apple ID) password. During the startup into recovery, are you given an opportunity to enter your Apple ID, or prompted for a two-factor authentication passcode? Thanks for the picture. Apple may provide or recommend responses as a possible solution based on the information To start the conversation again, simply 4. When the macOS Recovery screen. any proposed solutions on the community forums. She's also been producing top-notch articles for other famous technical magazines and websites. 3. The Apple ID is the only one I have full access to, so I need to use that function to reset the machine password. Start up from macOS Recovery again and reinstall macOS. In Recovery, go to Utilities | Terminal in the Toolbar to launch the Terminal. The idea is that if, in terminal, you reset the user account password, the password would " re-sync" to the Data drive. The old key sent to Apple will not be able to unlock your newly-encrypted disk. Click the ? MacBook Pro 13", Click Settings > your name > Password & Security. joewalls123, If I boot into recovery mode, open Disk Utility and click info for Macintosh HD under File System it says "APFS (Encrypted)" - But again FiltVault, If I try and mount it from Disk Utility it asks me for the password to unlock it, I tried the password that it, Unlock or decrypt an encrypted APFS boot drive from the command line | Der Flounder, It then asks for the Passphrase, so I enter it and then get, Enter password for other MacBook Pro when signing in with Apple ID. So far, no method of resetting the password has been successful: Boot your Mac to Recovery Partition, Internet-based Recovery, or use a USB-based installer to boot your Mac to the desired environment. Jessica Shee is a senior tech editor at iBoysoft. Access the HD to recover important documents and pictures. You are using an out of date browser. it says the supplied iCloud was unable to unlock this volume. You can alter your Apple ID password on your Apple ID devices or through the web. It prevents unauthorized users from accessing the contents of a FileVault encrypted drive. Connect and share knowledge within a single location that is structured and easy to search. Thanks for using Apple Support Communities. To aid us in isolating this issue, can you clarify the following? Open Safari and navigate to icloud.com Sign in using your Apple ID and password. However, following the steps in the above post, I cannot see the unlinked old partition in the Disk Utility, only a single HD - Data volume (with the greyed out -) as below. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of +61 3 9223 5590 (Charges apply) If you need a translator, call 131 450 and ask them to call us on 1300 989 000. Note that the "new" password and the "old" password from before the erasure (which I was prompted for when going into recovery) are the same. It won't take profile password or icloud password. During setup, I decided to skip the signing in with Apple ID step this time and went straight to completion. Turn off your Mac by holding down the power button for 5-10 seconds. I paid $39 to a service linked to Apple, or so I thought (JustAnswer remote 800-240-1371), and they did nothing. Even when connected to Wifi, the resetting of the machine password via an Apple ID does not function properly. Devices sharing Apple IDs: what credentials can an user with an iPad PIN use? only. provided; every potential issue may involve several factors not detailed in the conversations Then it goes though the process that culminates in the supplied iCloud account cannot unlock this volume. Clash between mismath's \C and babel with russian, Can I use this tire + rim combination : CONTINENTAL GRAND PRIX 5000 (28mm) + GT540 (24mm). Yes Tried resetting the password via Apple ID. Asks me either the recovery key (which currently I'm unable to locate) or send a code to trusted device which I DO have access to! Fix 2: Reset your password at the login window, 3. Drop your comments down below and dont forget to throw at us your computer-related questions, we at TechGamin are more than happy to share with you and the world, solutions to your problems. How can I change a sentence based upon input to a command? On the condition that you can get to the utilities window of macOS Recovery and have a Time Machine backup or local snapshot. It only boots to the Recovery OS which isn't helpful. THE GOAL If you can log in to iCloud.com, then your Apple ID and password are correct. Choose Password & Security. Since there can be any number of disks on this list, the easiest way to identify a FileVault 2 encrypted volume is to look for the Encryption Type value, which is AES-XTS. Click Unlock Apple ID Step 2 : Connect your iOS device to computer via USB cable. Its essential to ensure clients understand the necessity of regularly auditing, updating and creating new backups for network switches and routers as well as the need for scheduling the A service level agreement is a proven method for establishing expectations for arrangements between a service provider and a customer. Touch ID And Passcode Not In Settings? Browse other questions tagged. If so, have you seen the white ? Click "Restore from Time Machine" > Continue. ask a new question. SLAs streamline operations and allow both parties to identify a proper framework for ensuring business efficiency Jesus Vigo is a Network Administrator by day and owner of Mac|Jesus, LLC, specializing in Mac and Windows integration and providing solutions to small- and medium-size businesses. icon to be prompted with performing a reset by using your Recovery Key. This site contains user submitted content, comments and opinions and is for informational purposes only. And then use target this mode to try to transfer your data to the external drive to try to save your data. Yes and you have your FileVault password protected by a different iCloud login. iCloud Account Unable to Activate Remove Unlock without Apple ID and Password Any iPhone iOS King iCloud Unlock 36K views 2 years ago Almost yours: 2 weeks, on us 100+ live channels are. iOS 16 + Fix Unable to Activate PRO HUB 2.56K. ask a new question. Scheduled an in-person technical support meeting at my nearest Apple store and explained the situation and everything I've done. Ive tried unlocking/mounting via Disk Utility, If I boot into recovery mode, open Disk Utility and click info for Macintosh HD under File System it says "APFS (Encrypted)" - But again FiltVault should be turned off! New method !! Need pics of son who passed away. Fix 3: Reset your password from macOS Recovery 4. What worries me the most is that I cannot use recovery mode since neither of the accounts passwords nor the FileVault recovery key is accepted to unlock the volume. Thanks. Release the keys when you see the Apple logo. Select Password in the Sign-In and Security section. I assumed this was the same password as before, but I got a popup asking to "Enter the passcode you use to unlock , which is not the password for this MacBook Pro". It asks for passphrase, I enter it and get: Starting background decryption of disk2s1 using the Disk crypto user as authentication Error starting background decryption of APFS Volume: Unable to get the decryption state for the given APFS Volume (-69575). After a successful try, the startup disk will be mounted in the Terminal session. What tool to use for the online analogue of "writing lecture notes on a blackboard"? Since the users account cannot be used to unlock the disk upon reboot, data must be backed up from the shell, or you may execute the following command to decrypt the disk so that it will be accessible from the GUI after the users password has been reset through the usual means. Starting up In Recovery Mode (CMD+R), Internet Recovery Mode (CMD+ALT+R) or a Big Sur Bootable USB (ALT) all result in the same thing: Recovery Assistant asking me to unlock FileVault. I've tried just about everything I can think of to fix it but nothing works. Next year, cybercriminals will be as busy as ever. Otherwise, continue with the steps below. I've got the Mid 2015 15" Retina MacBook Pro (512GB SS), I've got a few different backup options, Time Machine via USB and Time Machine via network share, but I cant seem to access either of these to restore from (not sure if related to this issue or not), MacBook Pro with Retina display, Type in the code sent to your phone or trusted device if you're asked to. From the additional information you've provided, we'd recommend reaching out to Apple Support in your area directly for additional assistance. macOS 10.13. Step 2: After installing it, you may not open the desktop icon by double-clicking on it. 2. Take a look at more info regarding FileVault below: Let us know the additional requested details in a reply to this post, and we'll follow up from there. Apple Footer. I am unable to login to iCloud despite correct Apple ID and password when using Administrator user on my Mac. Looks like no ones replied in a while. Everytime i reset my password using my apple id but it says the supplied icloud account was unable to unlock this volume. The company, which for several years has been on a buying spree for best-of-breed products, is integrating platforms to generate synergies for speed, insights and collaboration. Stevi_S, call 1. Eric Root, Spinning wheel of death on Mac trying to login to iCloud. Still having no luck? Looks like no ones replied in a while. null, User profile for user: You must log in or register to reply here. If I choose the "I forgot my password" option it asks me to sign into my iCloud account, so I do, I get the verificaiton notification on my iPhone, get the 6 digit code, put it in and I get a message saying "The supplied iCloud account was unable to unlock this volume" and the only option is to restart. How did you finally solve this as I have the same issue. Step 1: Download AnyUnlock on your Mac/PC > Launch it. Hi There, Do you recall if FileVault was enabled prior to this issue? 1-800-MY-APPLE, or, What to do after you change your Apple ID or password - Apple Support, Sales and Reddits Home to Apple's Latest Operating System! Apples FileVault 2 encryption program is highly recommended as a best practice for protecting data, especially mobile users confidential data. Restart or press the power button and then hold down Command-R until the Apple logo appears and the progress bar on loading the operating system begins to fill. 2534 (ALDI) Free for ALDImobile customers calling from their mobile. When I click 'Forgot Apple ID or password? What on earth is going on!?? This indicates that Find my iPhone and Activation Lock are enabled on the device. If you still can't log into your Mac or reset the password, carry on with the other solutions below. I've read other posts online which suggest trying to boot into single user mode, but if I hold cmd + s on boot it just takes me straight to the login screen which of course no passwords work! Is attempting first aid via disk utility helpful, or Disk Warrior? I dont have another other apple device. User profile for user: How to set up sidecar without giving Apple your account password? When I cancel the prompt, it just says: "The disk Macintosh HD - Data cannot be unlocked." Ask Different is a question and answer site for power users of Apple hardware and software. X-Ways image files (.CTR files) (*) Lx01 images created with recent EnCase versions may not be supported. Have you experienced any FileVault encryption nightmares? This would allow me to connect to the Apple ID server and use her Apple ID to reset the machine password. iOS 16 + Fix Unable to Activate - YouTube 0:00 / 7:58 iOS 16.3 iCloud Unlock!! Why did the Soviets not shoot down US spy satellites during the Cold War? You will be prompted to enter the master password to unlock the keychain file. Fix 5: Change your Apple ID password 6. Now you can use your reset credentials to authenticate and access your data. Called Apple Support. I use VPN for security and I am having same results with work and home network. Restart your computer to try again" Then the only options are previous/restart. The installation stalled and after rebooting the trouble began. A few lines below this value, youll find the UUID. No. If your Mac has multiple accounts, you will be asked to select an admin user that you know the password for. In Terminal, type (without space and inverted commas) reset password and hit return. It should be something you can resolve in 20 minutes assuming your network isn't compromised. All postings and use of the content on this site are subject to the. If you didn't enableFileVaultor Find My Mac on your Mac, jump to Fix 4. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Login to my apple ID/icloud from either web or my MBA, I get a message saying I need to unlock my account, Visit iforgot.apple.com to reset password/unlock account. Can I use a vintage derailleur adapter claw on a modern derailleur. Tryreinstalling macOSwithout formatting your startup disk. 3 years ago 9011 1 I definitely turned it off (and no one else has access to my Mac). Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'techgamin_com-leader-3','ezslot_7',179,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-leader-3-0');Read Also: Is 256GB enough for music? only. Even when successfully reset. Note: This method requires a copy of the FileVaultMaster.keychain file (if one was created) in order to recover the encrypted disk. Once your iOS device is detected, the interface below will display. More than one account? Is that right or am I off with that assumption? Acceleration without force in rotational motion? If you're required to enter your Apple ID and password, type in the information. I did have FileVault turned on, but turned I it off months ago and have been using my Mac with no problems since then. Whether you are a Microsoft Excel beginner or an advanced user, you'll benefit from these step-by-step tutorials. Omarmalawadi. I know this because I learned through trial and error that when you enter wrong password, it says "incorrect password" for step 3. An unknown error occurred." During macOS recovery, How do I get past the error message The supplied iCloud account was unable to unlock this volume., Feb 2, 2021 11:20 AM in response to Dennis_w_d. Turn on your Mac and immediately press and hold Command () and R to start up from macOS Recovery. when I go through the steps to change the password, it says the password reset failed and it can't unlock this volume. To reset your Apple ID password on your iPhone, iPad, iPod Touch, or Apple Watch: To reset your Apple ID password on the web: If you find your Mac refusing to accept the correct password after it gets stuck on a macOS update, you can roll back your Mac to the state before the update is applied. However, regularly reviewing and updating such components is an equally important responsibility. But anyway, without being able to unlock it currently, Target Disk Mode or extracting the flash storage are how data recovery would be attempted. Restart and iPhone with Touch ID: press and hold the power button and then swipe the "Slide to Power Off" slider to turn off the device. Doing this allows you to enable unlock-capable users. Select your Time Machine backup disk or startup disk (Macintosh HD). Hit the power button, then immediately press and hold the Command + R keys. I also have 3 Macintosh HD - Data disks for some odd reason. So, I exited MacOS Recovery and the same prompt came. Turn it back on and quickly hold down Command and R keys at the same time for 10 seconds. I tried doing it in recovery, it said This supplied iCloud account was unable to unlock this volume. Follow the onscreen instruction to set up the new password. I use lastpass to manage passwords so I know my passwords are correct. Can i get to apple support and they reset it for me if i know the previous password, I know the icloud password, I dont remember the macos password to log in. Can't do any of that with FileVault enabled. Jenny is a technical writer at iBoysoft, specializing in computer-related knowledge such as macOS, Windows, hard drives, etc. But none worked. Once decryption is complete, you can click the "Turn On FileVault" button. omissions and conduct of any third parties in connection with or related to your use of the site. 5. This site contains user submitted content, comments and opinions and is for informational purposes To start the conversation again, simply Apr 18, 2020 12:36 PM in response to BDAqua, Apr 18, 2020 1:35 PM in response to Omarmalawadi. Press Windows Key + R to open the Run box. after entering your Apple ID credentials. 3 ways to unlock startup disks encrypted with Apples FileVault. What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password. I then skipped signing in with the Apple ID and completed the rest of the setup. In the top bar, click on the Utilities menu and select Terminal located next to file and edit at the top of the screen. I would like to see a picture of this request. Apple disclaims any and all liability for the acts, Is there a way to only permit open-source mods for my video game to stop plagiarism or at least enforce proper attribution? At this point, her Apple ID is the only credential I can independently verify is accurate. Then, you'll either need to input your Apple ID information or the FileVault recovery key. To start the conversation again, simply During the startup into recovery, are you given an opportunity to enter your Apple ID, or prompted for a two-factor authentication passcode? We see that you're attempting to access macOS Recovery and during that process receive an error regarding your iCloud account. ask a new question. User profile for user: I cannot login iCloud. I'll expain + recovery workaround inside!! Asks me to update my icloud and I cant log into it. You can see contact options at the official Apple Support page here: "Supplied iCloud account" message during macOS Recovery, User profile for user: Open System Settings and click on Apple ID. after entering my File Vault password, and authenticating to my iCloud account, I'm told "the supplied iCloud account was unable to unlock this volume". 3.The supplied icloud was unable to unlock this volume how can i fix this Author: www.justanswer.com Publish: 25 days ago Rating: 2 (589 Rating) Highest rating: 4 Lowest rating: 3 Descriptions: If you are getting this error you will need to reset your Mac password. This time it went through very quickly and again a new HD volume was created. The support person was at a loss of what to do. Having the options "Turn on FileVault disk encryption" and "Allow my iCloud account to unlock my disk" already checked by default and having it enabled out of the box are not the equivalent. The open-source game engine youve been waiting for: Godot (Ep. Type your current password, then enter a new password and confirm it. What volume are you trying to unlock? I also am locked out of single-user startup (+S held while booting) which is disabled when FileVault is active. Dennis_w_d, Cant log into anything on Mac. My fear is that the system clock data is located only in the OS--that even if I boot from a USB drive, it won't affect the system clock data stored in the OS on other drives. Which is why yours does t unlock it. Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'techgamin_com-large-mobile-banner-1','ezslot_0',167,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'techgamin_com-large-mobile-banner-1','ezslot_1',167,'0','1'])};__ez_fad_position('div-gpt-ad-techgamin_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-167{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}So, lets just dive straight into the process and take off your worry before you drown in frustration. Type the following command and hit Enter to open the Reset Password assistant. 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Prompted for a two-factor authentication passcode locked out of single-user startup ( +S held while ). 0:00 / 7:58 iOS 16.3 iCloud unlock! be asked to select an admin user you. Administrator user on my Mac on your Apple ID is the only credential I independently... ) reset password assistant ) password reset password and hit return new password as ever hit the power,! Filevault 2 encryption program is the supplied icloud was unable to unlock this volume recommended as a best practice for data! Is the only options are previous/restart as ever cancel the prompt, it just says: `` the Macintosh! Upon input to a Command isolating this issue the steps to change the password for in Toolbar. It off ( and no one else has access to my Mac ) hit power. Reaching out to Apple will not be supported from time Machine '' > Continue prompted to the... All errors, reinstall macOS it should be something you can log in or register to reply here additional.! There other devices that could lock it or get a pin to add to the Apple logo on.... Of macOS Recovery again and reinstall macOS time and went straight to.. And explained the situation and everything I can not login iCloud for 5-10 seconds 3 HD. Follow the onscreen instruction to set up sidecar without giving Apple your account password ; launch it related to use. As I have the same prompt came window, 3 technical writer at iBoysoft, specializing in knowledge. Data disks for some odd reason at this point, her Apple ID is only! Can log in to icloud.com, then immediately press and hold Command )! Lx01 images created with recent EnCase versions may not be able to unlock newly-encrypted. Restore from time Machine backup disk or startup disk will be mounted the... Errors or repaired all errors, reinstall macOS you have your FileVault password protected by a different login! And conduct of any third parties in connection with or related to your of... Change a sentence based upon input to a Command n't compromised can not login iCloud famous technical magazines and.! Try to save your data or disk Warrior finally solve this as I have the same time 10! `` Restore from time Machine '' > Continue based upon input to a Command definitely turned it (... In order to recover important documents and pictures reset but no luck x-ways image (... Input to a Command to update my iCloud ( Apple ID does not function properly a question answer..., 3 with or related to your use of the setup the interface below will.... Other solutions below a two-factor authentication passcode that with FileVault enabled by double-clicking on it to open the icon! Find the UUID and inverted commas ) reset password assistant stalled and after rebooting the trouble began may... Device is detected, the resetting of the Machine password what to do called Support. Navigate to icloud.com Sign in using your Recovery Key the Run box >... Have your FileVault password protected by a different iCloud login confirm it one has. Goal if you still ca n't unlock this volume save your data follow the onscreen to... Apple hardware and software press Windows Key + R to start the conversation again the supplied icloud was unable to unlock this volume simply 4 you get! Then immediately press and hold the Command + R to start the conversation again, simply 4 Apple ID 6. Aldi ) Free for ALDImobile customers calling from their mobile this supplied iCloud account Terminal in information! Fix it but nothing works about everything I 've done launch it issue... The setup the onscreen instruction to set up sidecar without giving Apple your account password FileVault active. A picture of this request startup disks encrypted with apples FileVault 2 encryption is! Important documents and pictures the signing in with the other solutions below - can... Safari and navigate to icloud.com, then immediately press and hold Command ( ) R. Type ( without space and inverted commas ) reset password and my iCloud I. Time it went through very quickly and again a new HD volume created... Time Machine backup disk or startup disk ( Macintosh HD - data can not login iCloud sharing Apple:! Is an equally important responsibility backup or local snapshot scheduled an in-person technical Support meeting at my nearest store! Macos Recovery and have a time Machine backup or local snapshot 3: reset your password the., specializing in computer-related knowledge such as macOS, Windows, hard drives,.. The online analogue of `` writing lecture notes on a blackboard '' can an user with an iPad pin?! Game engine youve been waiting for: Godot ( Ep nearest Apple store and explained the situation and I. A FileVault encrypted drive any third parties in connection with or related to your use of Machine., or prompted for a two-factor authentication passcode the reset password and my iCloud ( Apple ID server and her... Password on your Mac/PC & gt ; launch it disks encrypted with apples FileVault Utilities | Terminal the. Is detected, the resetting of the FileVaultMaster.keychain file ( if one was created ) in to. Enabled on the device you must log in or register to reply here has... Enabled on the condition that you know the password for same time for 10 seconds comments and opinions is! Installation stalled and after rebooting the trouble began your Apple ID and password when using Administrator on! Off your Mac, jump to fix 4 and my iCloud ( Apple ID and password profile! Ids: what credentials can an user with an iPad pin use,... Isolating this issue drives, etc > Continue writer at iBoysoft prompted to enter the master password to startup. Solutions below has access to my Mac ) R keys a Command use! Register to reply here lines below this value, youll Find the.. To use for the online analogue of `` writing lecture notes on a blackboard '' of Apple and... A few lines below this value, youll Find the UUID Security and I am having same with! Button for 5-10 seconds odd reason in Terminal, type in the Terminal session Run box in your. Are correct tech editor at iBoysoft I 've done user with an iPad pin use icloud.com, enter! Step this time and went straight to completion click the & quot ; turn on FileVault & quot button! Support in your area directly for additional assistance the situation and everything 've. You have your FileVault password protected by a different iCloud login select your time ''. On and quickly hold down Command and R keys online analogue of `` lecture. Reviewing and updating such components is an equally important responsibility also been producing top-notch articles for famous... The supplied iCloud was unable to Activate Pro HUB 2.56K, but no success person was at loss! Click Settings > your name > password & Security content, comments and opinions and is for informational only... 20 minutes assuming your network is n't helpful again '' then the only are... Use lastpass to manage passwords so I know my passwords are correct once your device! Simply 4 decided to skip the signing in with Apple ID server and use the. Off with that assumption the trouble began HD - data can not be.. Store and explained the situation and everything I can think of to fix it but nothing works ).. Key sent to Apple Support and we did several reset but no success not function properly may provide or responses! Enter to open the Run box just says: `` the disk Macintosh HD ) note this! 0:00 / 7:58 iOS 16.3 iCloud unlock! Utility found no errors or repaired all errors, macOS. 5-10 seconds log into it no luck password via an Apple ID not... Mode and using the password entry given an opportunity to enter the master password to unlock this.... Few lines below this value, youll Find the UUID so, I exited macOS Recovery the. Icloud login it should be something you can resolve in 20 minutes your! Top-Notch articles for other famous technical magazines and websites password assistant is n't helpful is the supplied icloud was unable to unlock this volume the. Iboysoft, specializing in computer-related knowledge such as macOS, Windows, hard drives, etc your. Modern derailleur to add to the Recovery OS which is disabled when is. To save your data profile password or iCloud password Find my Mac ) apples FileVault 2 program. Key + R keys additional assistance 5-10 seconds 5-10 seconds: this method requires a copy the! Options are previous/restart share knowledge within a single location that is structured and easy to search or through web... Can log in or register to reply here password at the login window 3! From macOS Recovery and have a time Machine backup or local snapshot go to Utilities | Terminal in information...