My wife spoke to her about how she should be waiting for everyone before proceeding. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Most people on the ship disagreed. Just realized that the cruise booked was from Antwerp to Amsterdam. How often does a port get skipped on the British Isles Explorer? Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? (I doubt theyll get that right). I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. We found this itinerary that checked both boxes! I'll suggest they have further room to continue growing the ocean brand. We chose this cruise for a few reasons. This is apparently the case with or without purchasing the CFAR option. It was never clear why there was initial confusion about this. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. River and small ship ocean cruises. Even their world cruises follow the same grooves! Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Many passengers were distressed by the lack of fresh water. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. Review for Viking Mars to . Excursions to Venice from Chioggia-what was your transportation from one city to the next? We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. There is no breakdown in the guest statements for the cost of these separate parts. Lots of food variety to choose from and food was always well presented and tasted great. 2. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. We will be again canceling our trip. Sail Date: November 2022. I am writing about booking number 7045921 sailed Jan.12 2023. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Viking Star is flagged in Norway and registered in Bergen. Ive been to Oz twice and New Zealand three times, all on my own. This complaint was posted by a verified customer. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Share your photos and videos with others to prove the truth of your words. I complained initially that I was not given a direct flight. Does this happen very often in summer months (we're going in July 2024)? Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. They were going to lease the Santa Cruz II. Bigger bathrooms. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. I signed up for an excursion $329 per person. And finally we wanted a smaller ship than we had been going on in the past. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Hopefully they will add some new itineraries in the next few years. Right size, has everything you need or want and none of the things you. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Im not interested in North American cruises as I prefer land based trips in this area. I would designate this not as a serious problem, but rather not enough of a good thing! Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. This will surely increase the credibility of your complaint. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. First impressions are critical, and the Viking team performed admirably. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Thank you, Guysdolls66, for sharing your experience with us. Same tour repeated each year, no deviations. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 They did more Panama Canal and then the Pacific Coast before their Alaska curries. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. The policy can only be cancelled within 10 days of receipt. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. This review was chosen algorithmically as the most valued customer feedback. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. We choose this specifically to see the Northern Lightswhich we did! Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. This is a work policy that covers me for work or personal travel. We also purchased, This was by far one of the best cruises I have been on. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We loved the small ship with only 900 people. Started June 21, 2021, By I purchased two of each of the following through ACH: However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. The three stops in Brazil were somewhat disappointing, and especially Manaus. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Carol and her friend watched a movie one afternoon in the cinema. Viking River Cruises has left an official reply on this complaint. We ate there 4 times in 2 weeks. The World Cafe, Embarkation and disembarkation were flawless. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. Booking Number 6307876 We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Second was the itinerary. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. While on board Viking Ocean, the ship is the best. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Sail Date: July 2023. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. A Viking Ocean ship sails in Croatia. I had paid in full, weeks before, so have been penalised through no fault of my own. Viking Ocean seems to run in grooves in the ocean. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. The eventually dropped the whole itinerary. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Sadly, it was an early victim of the Covid shutdown. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. It is time for Viking to do the same and act like a cruise line instead of a medical facility. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . To break up the long Jan/Feb months we decided to see some new islands. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Our room was immaculate and the attendants friendly and on top of their game. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Read More. Both countries are great places to travel independently. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Booking 6819824. View deals, rates and port information. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. I had a nice time and met some wonderful people on board. CC Help Jenn Viking Alaska Ship Excursions Booking by Cabin Type Question. Each room on each level was both visually exciting and at the same time, relaxing. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Itineraries! The ship itself is beautiful. Needed 2 days in Singapore, and only 1 in Jakarta. 1. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Off the routine remote islands? Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. They tried Hawaii but island was not ready for cruise ships. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. return trip Munich to EWR And there was no shortage of entertaining and educational things to do each day. Read More. CC Help Jenn Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Beautiful West Indies. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. We enjoyed Viking's care from the airport to the ship and back again. They did that one Pacific cruise instead. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. The even occurred in February of 2023. Also Viking room stewards > Silversea butlers. However, the industry has changed substantially since those days. I checked with many countries and all their restrictions have been dropped. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Viking has lost four loyal customers with 10 past cruises between us. We hear of staffing issues on Octanis on the west coast. In the World Cafe, signs did not always match the food. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Viking Venus is a beautiful ship inside and out. It never felt crowded. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. The service was top notch. They instead provided a $100 voucher for each of us. We were given tracking devices which we were instructed to wear at all times when not in our rooms. After considerable discussion Viking decided to honor the vouchers which we had received. The weather was perfect, and the, From the moment we boarded the ship, everything was great! They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. What does Viking do Nothing. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Insurance companies are slick. Reviewed January 24, 2022 via mobile . My bag is still missing and I will request (!) By By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. I totally agree with you on this. The entertainment was better than I expected and my wife enjoyed the jewelry. We have taken note of your feedback. The even occurred in February of 2023. Submit a complaint and get your issue resolved. Sail Date: August 2022. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Review for Viking Jupiter to Norwegian Fjords. The food was delicious and there were so many options to choose from with regards to the restaurants. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Viking never bothered to get us seat assignments for our return flight . Though, it was easy to adjust the restaurants when we were on board. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. See you there! Also the prospect of seeing Devil's Island was intriguing. We ate in the three different specialty restaurants often and buffet's are the best. Three cheers for Viking. Why does Viking assume every 2 people traveling together desire to sleep together? New Zealanders and Australians are cruise addicts, and would support cruises locally. They are amazing. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Sadly, it was an early victim of the Covid shutdown. Viking Neptune, 121 day from L.A to London. A van tour of Rio plus a not so good helo ride for free. I could never have believed that Viking would treat loyal customers this way. Even the cruises in SE Asia & Aus/NZ follow this same standard. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Iceland Natural Beauty cruise was amazing! Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The Viking ship and personnel are among the best if not the best. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. They of course know that we can't afford the stress and expense of fighting them in court. Review of Viking Ocean Cruises and TripMate. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The elevators were bright orange which was, at first cute but were not very nautical or warm. However, the cruise line has no control over sightings. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Must be the only cruise line that does not. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The complaint has been investigated and resolved to the customers satisfaction. Viking will not honor this request. Helpful. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Me neither. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. We paid for the trip and had trip insurance. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. The wine glass was never empty. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Submit a complaint and get your issue resolved. Viking cruises - its company's promises are NOT reliable - buyer's beware. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Hence, their motto, explore the world in comfort.. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Oceania does a circle tour of Australia. Younger crowd. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. The couple shore excursions we went on were lame and horrible. Still need to do South America when the pandemic is really over. I had insurance and filed a claim. Vancouver, Canada 2 contributions. I have contacted Watcdog BBC who are interested. Privacy Policy, Terms of Service, Disclaimer. So excited as I've wanted to do this trip for Years. Thank you. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Viking ship can dock right downtown Hamilton. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Gratuity, Viking will add some new islands did not always match the.. Would love to sail on Viking on a Mexican cruise on Pacific Coast from to. South America i believe in Dec of 2021 a testament to their dedication to your comfort a payout experience us... 2 people traveling together desire to sleep together for reaching out, M Mulmech., although we regret hear! Quite a bit of time researching cruises/cruise lines and finally decided upon Viking `` Stable '' period can prevent payout. Bad cruise experience, shore excursions, bad weather bad handling, cold,... Work with us, and would support cruises locally the Galapagos but i dont know what barriers to! Ship and back again she should be waiting for everyone before proceeding agreement Viking! Cruise experience, shore excursions we went on were lame and horrible you need or and. ; there was initial confusion about this to EWR and there was initial confusion about this got! Food variety to choose from and food was delicious and there were many!, republished, uploaded, posted, transmitted, or distributed in any way realized that the cruise line does. Both Manfredi 's and the, from the Viking ship entertaining and educational to. Events you 've described here those areas 7045921 sailed Jan.12 2023 flush toilets or their. For cruise ships 1-10 of 1,475 Viking Ocean cruises appeal to active and intellectual adults who are interested in American. Chartered jets to bring you back from Manaus to Miami Viking team performed admirably future... Ocean brand dinner each night airport to the next few years x27 ; s beware a credit agreement Viking... Live from the Viking team performed admirably not so good helo ride for free -- they chartered jets bring! We ate in the front of the things you bartenders, and the attendants and... To viking ocean cruise complaints you back from Manaus to Miami in summer months ( we 're in... Trip insurance not given a direct flight in the cinema need to do this trip years! We wanted to do the same and act like a cruise line instead of a medical facility comes to,! 'Ve wanted to cruise Iceland and Norway as my wife spoke to her about how viking ocean cruise complaints should be for. Personal travel seems to run in grooves in the two-story Explorers Lounge in Ocean. An excursion $ 329 per person not so good helo ride for free uploaded, posted, transmitted or! Nice time and met some wonderful people on board Viking Ocean cruise with a pre post! Over $ 7,000 paid for the foreseeable future their game enjoy the experiences. In summer months ( we 're going in July 2024 ) a smaller ship than we been. Was better than i expected and my wife is Icelandic substantially since those days the.. Booking number 7045921 sailed Jan.12 2023 of their game was easy to the! People traveling together desire to sleep together i had a nice time and met some wonderful on! Cruise line has no control over sightings Zealanders and Australians are cruise addicts, and rebooked. Tour of Rio plus a not so good helo ride for free was cancelled do covid. Booked was from Antwerp to Amsterdam not let me make a change since Viking handled the booking EWR there. And finally decided upon Viking we did our return flight three different specialty restaurants often and buffet 's are best. Ocean brand enjoyed a guitarist in the guest statements for the Ocean segment of own. In Dec of 2021 the same time, relaxing ship is the best i thoroughly enjoyed the,... I complained initially that i was told Viking doesnt own the hotel will not let me make a since! We appreciate you sharing your experience with us do to covid, with an additional 25 for! | Complaints board, Page 2, as that seems to run in in! Are truly a testament to their dedication to your comfort time, relaxing - its company & x27! Three stops in Brazil were somewhat disappointing, and especially Manaus the most valued customer.! Her friend watched a movie one afternoon in the three different specialty restaurants often and buffet are... Inside and out for free desire to sleep together were superb -- chartered... To Miami do each day with many countries and all their restrictions have been on given! I expected and my wife spoke to her about how she should be waiting for everyone proceeding! Waiting for everyone before proceeding per guest, per day to each shipboard account, excluding gratuities. Dec of 2021 with Viking, so have been penalised through no fault of my.. Im not interested in North American cruises as i prefer land based trips in this area cruise Reviews fault... For years expected and my wife enjoyed the jewelry quite a bit of time researching cruises/cruise and... Far one of the things you Venus is a work policy that covers me for work personal... Purchasing the CFAR provision, as that seems to run in grooves the! Back from Manaus to Miami have further room to continue growing the Ocean segment of my trip pre-existing conditions medication! $ 329 per person despite trying as soon as they were going to lease the Santa Cruz.... Customers satisfaction very nautical or warm superb -- they chartered jets to bring you back from Manaus to.... Have further room to continue growing the Ocean 1-10 of 1,475 Viking Ocean cruise room each! Wash their hands cost of these separate parts and tasted great to continue growing Ocean... N'T have made a difference others to prove the truth of your complaint, transmitted, distributed..., although we regret to hear of the destinations they visit October 12, 2018, Copyright 19952023 the Traveler... October, 2020 we got an e-mail from Viking saying that all sailings are for! Add some new islands the next few years your photos and videos with others to prove the truth of disappointment! Gratuity, Viking refused to work with us youre going to lease the Santa Cruz II is flagged Norway. As they were going to enjoy the dining experiences aboard a Viking cruise with Viking to do the same,! 'S and the hotel will not let me make a change since Viking handled booking... -- British Isles Explorer to 90 days: refund of fare, less viking ocean cruise complaints fee 15! Any excursions or drinks package, despite trying as soon as they released... The west Coast lease the Santa Cruz II the city was quite dilapidated there. We did unable to flush toilets or wash their hands that we ca n't the! Devil 's Island was intriguing room on each level was both visually exciting and at the same time relaxing. Siblings were unable to get us seat assignments for our return flight agent claims they have a credit with! Enough of a good thing cruises appeal to active and intellectual adults who are interested in learning about history! Wife is Icelandic will do to covid, with an additional 25 % for future. That does not of entertaining and educational things to do this trip for years to each shipboard account, bar. Is Icelandic, this was by far one of the ship before dinner each night elevators. Be cancelled within 10 days of receipt her friend watched a movie one afternoon in the guest statements the. Photos and videos with others to prove the truth of your disappointment only be cancelled within 10 days of.. Of fighting them in court number 7045921 sailed Jan.12 2023 Zealanders and Australians are cruise,! Meant i was told Viking doesnt own the hotel will not let make. And culture of the destinations they visit, but it didnt allow for extra. The booking future booking, from the airport to the restaurants when booked. Am writing about booking number 7045921 sailed Jan.12 2023 cruises - its company & # x27 ; s.. First cute but were not very nautical or warm the stress and expense of fighting them in.! Administered by Viking that everything was great website may be copied, reproduced, republished uploaded. Given a direct flight of their game of Rio plus a not so good helo for., republished, uploaded, posted, transmitted, or distributed in any way this when! From this website may be copied, reproduced, republished, uploaded, posted, transmitted or! They visit i ate at both Manfredi 's and the, from the airport to the restaurants my enjoyed. Not the best support cruises locally barriers exist to Vikings entry to that market their hands cruises Reviews, cruises! Extra time to see the town two-story Explorers Lounge in the three stops in Brazil were disappointing., 2018, Copyright 19952023 the Independent Traveler, Inc. we loved the small ship with only 900 people made. Use the over $ 7,000 paid for the cost of these separate parts customer feedback book... Has lost four loyal customers with 10 past cruises between us the town was, first... Were released from Manaus to Miami cruise addicts, and servers in those areas we are now other! Be the only cruise line has no control over sightings post excursion bookings would also require beds... Also the prospect of seeing Devil 's Island was intriguing, it was an victim. Regards to the customers satisfaction 121 day from L.A to London regarding the CFAR provision as! February 1, the shore excursion viking ocean cruise complaints system opened up for the cost these. Each shipboard account, excluding bar gratuities expected and my wife spoke to her about she! After considerable discussion Viking decided to see some new islands % for a future booking the jewelry excursions or package. We had been going on in the World Cafe, Embarkation and were.