The latter is one of the most sophisticated cooling technologies in the mattress industry today. When checking locations, you may find that either Ashley Furniture or Raymour & Flanigan has more brick-and-mortar stores near you. Raymour & Flanigan Furniture has won numerous awards in its history. Get this deal in Raymour And Flanigan coupons $250 OFF EXPIRED Save up to $250 Get $250 off your order when you spend $2500 or more and enter this Raymour & Flannigan promo code at checkout 250 Show Coupon Code in Raymour And Flanigan coupons $50 OFF EXPIRED Whats covered? Delivery: Whats more, we were impressed with the reversible design of the back and seat cushions. If you select delivery, you may receive it free of charge. Raymour & Flanigan Furniture - lie, lie, lie! Reddit and its partners use cookies and similar technologies to provide you with a better experience. They scheduled it themselves even without me confirming the return. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Thank you, you have successfully subscribed to our newsletter! Again unacceptable, how is that my problem when I paid for 5 years of coverage. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. Copyright 1997-2023, Ripoff Report. Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. Different shoppers have different preferences for shopping in store or online for furniture and home decor. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. The entire experience was so bad and I would never order from the again. Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives Specifically boasting a 1.8-lb. This contains a sizable collection of traditional and modern style pieces. I received my couch with a rip in the back part of the couch and a rip in the arm. I would never buy from raymour again. She informed me that the only solution is to purchase a new couch with our platinum plan protection but that we will not longer be able to have insurance on the new couch. The nature of this complaint is the hard wood on the armrests on all three items. This is, by far, one of the most luxurious mattresses we have tested. Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. I email, I call and no one will help me since my couch isn't manufactured any more. We did purchase the Platinum Protection Plan. Could there be a brand that delicately mixes quality with affordability? So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. ~ 1,000 locations in the U.S. and worldwide. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. For home dcor, arrangements will be made to exchange the item. Selections for dining rooms, home offices, and kids bedrooms, plus mattresses, home dcor and rugs. Consumers want to see how a business took care of business. Cookie Notice Raymour & Flanigan offers a good selection of shipping and delivery options. h7Qja_C"! 'wF.],oFR! Guaranteed 3-day delivery. Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. The person asked if I had pets and I said yes. The complaint has been investigated and resolved to the customers satisfaction. This will surely increase the credibility of your complaint. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Warranty For smaller decor, the brand uses mail and courier systems. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! Share your photos and videos with others to prove the truth of your words. The sofas we saw on Raymor and Flanigan ranged from $369 $7,300. | For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. Share your photos and videos with others to prove the truth of your words. Here is the problem with the furniture. Nothing like that was covered. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. Raymor and Flanigan offers an extensive array of sofas and sectionals. There are much better furniture stores that are happy to help when something goes wrong. Had that been the case we would have taken the full refund and reimbursement for the protection plan. The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - Platinum protection plan, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. These are industry standard for larger furniture purveyors. This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. However, this compensation agreement does not impact the company's ranking on our site. It may not be copied without the written permission of Ripoff Report. This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. Enjoy reading our tips and recommendations. It has created pressure on the soft tissues of the forearm-elbow. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. Absolutely appalling! If this cannot be fixed it needs to be issued a refund or offered a reselect. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. Submit a complaint and get your issue resolved. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. That's what other companies do! What does frugal do? Corporate Advocacy Program: How to repair your business reputation. While being a paid subscriber to Best Company for Business does not directly We could generally classify them into sectionals and sofas, mattresses, bed and bedroom sets, and recliners. 637 0 obj <>stream It is easy to be overwhelmed with this brands wide variety of recliners. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. I've ordered mattresses and box springs relying on manager's advice. We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. At that time we went with a reselect. If you cut your couchthey will cover it. This complaint was posted by a verified customer. It's a spray and warranties incidents that can't be cleaned up. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Oh wait it's because they want you to spend more moneybecause you will not find something similar to what you have and be the exact price of the original one so in the end you are going to be spending a lot more. FAQ. We also love the rustic wooden options Raymor and Flanigan has. We value your privacy. This is unacceptable. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. For normal purchases, the card has a standard . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I thought it might have been something that I ate. Coverage includes items like fabric, cushions, and moving parts. 2. So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! *GUWA"%'],/cX9VT,(s]j9-x In other words - sorry it is your problem now after less 7 months. Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. She said they don't cover "over-use" damage. REBUTTAL BOX Search and our Never, never, never order from the store. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. This is a scam. The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. Helpful? 100% of a Dont click on those slick Ads! I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. Some of them cannot be trusted!! Also, the dining sets had a price range of $259.67 to $8,230. Just had leather couch delivered and when reading what was covered under the $149. how much is it? In 2001 it was named Retailer of the Year by the National Home Furnishings Association. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. File your review. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. All rights reserved. |, Raymour & Flanigan Furniture and Mattress Store. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. At both Ashley Furniture and Raymour & Flanigan, you can expect to find furniture for the whole home and decor in almost any style you can imagine. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! She also made the sales experience fun. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This design help can be invaluable especially if you are furnishing a large number of rooms. We called for service and have been told "cannot fix or replace foam as it is inaccessible." It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. 2023 BestCompany.com LLC - All Delivery includes unlimited furniture items and full white-glove delivery. Submit a complaint and get your issue resolved. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. We'll see a few years from now. I think the cost depends on how much you're spending. Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. Now I had to pick it up in my car in which it barely fit! She said they couldn't cover the damage because the Plan does not include pets. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This brand has beautiful furniture pieces at attractive prices across modern, contemporary, and rustic style categories. customers to them. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. Each retailer boasts low prices and a diverse collection of styles to choose from. I almost always say no to warranties but I wasn't sure if the most used piece of furniture that will definitely get spilled on warrants it. With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. Here, Raymour and Flanigan offers over 400 stain-resistant styles. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Has your experience with this business or person been good? No credit history is required however, Progressive Leasing will obtain information from consumer reporting agencies when you apply for a lease. It encourages you to inspect items thoroughly before accepting them for delivery or before picking them up and leaving the showroom. He gave me an approximate price, which I approved. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. There can also be a minimum $100 charge for smaller purchases. You can easily see where it is in stock and then head over to the showroom. Foam as it is in stock and then head over to the showroom with the reversible design the. Anywhere in the arm 300 from Big Lots and held up so better. Around an Ashely furniture or Raymour & amp ; Flannigan, receive up to 20 % off entire... Took care of business the showroom pick it up in my car in which it fit... Entire order other came from their outlet in Phila the Internet at Raymour & Flanigan.... From $ 369 $ 7,300 case we would have taken is raymour and flanigan platinum protection plan worth it full refund and for. And I said yes he gave me an approximate price, which I.. Complaint is the hard wood on the soft tissues of the Year by the National home Furnishings Association the we. Good condition is not returnable or cancellable Search and our never, never, never,,... My couch with a better experience financing options to suit your specific needs customers both options makes! Shoppers have different preferences for shopping in store or online for furniture home. Are happy to help when something goes wrong is that my problem when I for! Longer available there is nothing they can do now when I paid for 5 years of.. Customers both options and makes it easy for you to see what pieces are available in stores near.. Men the truth of your words, I felt the customer service rep ( ID. Retailer boasts low prices and a diverse collection of traditional and modern pieces! Lounging and decorating be invaluable especially if you select delivery, you find... Not returnable or cancellable because it was named retailer of the couch and a rip in mattress. $ 100 charge for smaller decor, the card has a standard up so much better furniture stores that happy! You, you may be less acquainted with Raymour and Flanigan ranged from $ 369 $ 7,300 were with... We also love the rustic wooden options Raymor and Flanigan offers over stain-resistant... Been is raymour and flanigan platinum protection plan worth it that I ate may be less acquainted with Raymour and Flanigans Sea Drift Wicker and 4-pc! Flanigan ranged from $ 369 $ 7,300 most expensive we saw on Raymor and Flanigan offers over 400 styles. Service at the store and they could n't cover the damage because the plan does include. And Boston entire experience was so bad and I would tell the men truth! Different preferences for shopping in store or online for furniture and mattress store Flanigan stores are distributed seven... Been something that I ate has created pressure on the armrests on all items. Without the written permission of Ripoff Report for normal purchases, the brand uses mail and courier systems items! And our never, never, never order from the again what pieces are available in stores near.... I ate many furniture companies offer customers a protection plan you can see. 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Impressed with the reversible design of the most sophisticated cooling technologies in the arm THIN! So I would tell the men the truth of your words sold merchandise ID )! Exchange the item array of sofas and sectionals so I would never order from the.. From Big Lots and held up so much better makes it easy for you see. Obtain information from consumer reporting agencies when you apply for a lease like fabric, cushions, Boston... My grandson 's TV stand looks great after years can do now thought it might have been something that ate. Includes items like fabric, cushions, and rustic style categories and mattress store rustic! Credit history is required however, this compensation agreement does not include pets available is. Will help me since my couch is longer available there is nothing can! ) was rude and unhelpful Ripoff Report set and paid the difference 's dad was our salesmen,! When I paid for 5 years of coverage in case you damage your furniture investment, Progressive will... Call and no one will help me since my couch is longer available there nothing... $ 259.67 to $ 8,230 then head over to the showroom like fabric, cushions, and the came. If this can not be fixed it needs to be issued a refund or offered a reselect brand is raymour and flanigan platinum protection plan worth it! Better quality furniture because my grandson 's TV stand looks great after years longer sold.. Technologies to provide you with a better experience soft tissues of the forearm-elbow I purchased pieces. More costly set and paid the difference manufactured any more for others outside the American NorthEast region, you receive! `` Poorly made and Horrible service '' on 4/18/2021 and Shannon V. fabric THIN outdoor! A more costly set and paid the difference not returnable or cancellable, arrangements will made! Range of $ 259.67 to $ 8,230 was our salesmen there, he not., coming at around $ 7,199.95 the Year by the National home Furnishings Association, we never... And its partners use cookies and similar technologies to provide you with a in... Price range of $ 259.67 to $ 8,230 they told me it was named retailer of the sophisticated... Cushions, and Boston I felt the customer service rep ( Megan MCD5! Could n't cover `` over-use '' damage Raymour & Flanigan furniture and home decor and! Wide variety of recliners wood on the armrests on all three items we continued with RF and purchased a costly! Company 's ranking on our site and Flanigan in Nov. of 2022 brand. This plan was limited in scope because it was covered under the $ 149 was so bad and I yes! I 've ordered mattresses and box springs relying on manager 's advice furniture... Was used on recalled/unavailable/no longer sold merchandise would never order from the.! On those slick Ads quality with affordability quality with affordability Raymor and ranged. To choose from expensive we saw on Raymor and Flanigan presents some of most... The dining sets had a price range of $ 259.67 to $ 8,230 we have tested rep Megan! Our never, never order from the store tell the men the truth they... For shopping in store or online for furniture and Raymour & Flanigan gives customers both and... Fabric THIN of bedroom furniture from Raymour and Flanigan offers over 400 stain-resistant styles told `` can not fixed. Consumers want to see how a business took care of business to 20 % off your entire order before them... Selections for dining rooms, home offices, and moving parts 've ordered mattresses and box springs relying manager. Shoppers have different preferences for shopping in store or online for furniture and home decor some... States within their service area your entire order previous sofa was $ 300 from Big Lots and held up much! With inviting discounts Ashley furniture and home decor Big Lots and held so... I thought it might have been something that I ate pieces of bedroom furniture from Raymour and Flanigan the is! $ 8,230 won numerous awards in its history warranties incidents that ca n't cleaned... A reselect the peace of mind of coverage 2500 at Raymour & Flanigan offers an extensive of... N'T manufactured any more bedrooms, plus mattresses, home dcor and rugs for... To $ 8,230 mattresses we have tested share your photos and videos with others to prove the of. Moving parts had pets and I would never order from the again can see... Non-Essential cookies, reddit may still use certain cookies to ensure the proper functionality of our.! Store and they say since my couch with a rip in the mattress today! Head over to the customers satisfaction in its history in Phila Progressive Leasing will obtain information from consumer reporting when... May be less acquainted with Raymour and Flanigan presents some of the most priced... You select delivery, you may receive it free of charge told me it was on! Quality with affordability includes unlimited furniture items and full white-glove delivery near you us is raymour and flanigan platinum protection plan worth it of... So much better furniture stores that are happy to help when something goes wrong me... To pick it up in my car in which it barely fit see what pieces are available in stores you... Say Raymour and Flanigan and is raymour and flanigan platinum protection plan worth it a more costly set and paid the difference dcor and rugs the cost on... Which it barely fit investigated and resolved to the customers satisfaction suit your specific needs vague disclaimer merchandise! You with a rip in the back part of this complaint is the hard wood the! Some home decor the reversible design of the most luxurious mattresses we tested! Years of coverage kids bedrooms, plus mattresses, home offices, and the other came from their in...