I have twice ordered from this website (years apart) and both times my items were not sent out. Products used:None, I never received them. Hi there. United States. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Thanks for your feedback. Also no updates on arrival or even if I will ever get it. Alternatively, you can attempt to place the order with a different card or try again later. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). LUCY IN THE SKY Help Centre. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Shipping was supposed to be 5 business days. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. They weren't prepared for homecoming season and got behind. Thanks for your feedback. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. For international orders, any taxes or customs fees are the responsibility of the recipient. In the end the skirt fit very snug and my booty looks great in it. The cost of foreign products and services may fluctuate. Although its founders are a mystery, the brand has gained a lot of popularity over time. How can we help? Thanks for your feedback. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Oh no! Customer Service: 2 stars. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). I am doubtful now the dress will come in time (or ever) for my event. Thanks for shopping with us online! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Horrible customer service. Number of comments: 0 Shipping I need to change my address or order, how do I do this? -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Glad that our Customer Service was able to help with your returns! Initial Complaint. Free Shipping Worldwide from L.A, no minimum. Plus, quality doesnt always seem to match up to the prices. We therefore have no responsibility or liability for the content and activities of these linked sites. I've lost $120 to Lucy In the Sky and received nothing. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) I placed an order and was waiting for more than a month. We're sorry to hear about the delayed order. We do not provide information to these agencies or companies for marketing or commercial purposes. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Reply from Lucy in the Sky. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Everything You Need to Know, Made Trade Reviews: What You Need To Know. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Why would I need store credit when I already purchased the 3rd dress. I ordered a dress on October 2,2019 and still not dress. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Customer service is non-existent. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. I will no longer be recommending this store. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Our privacy policy, which sets out how we will use your information. Please email us at resolution@lucyinthesky.email if anything else. Be careful of ordering something for a particular occasion. We'd love to make sure we make this right and find a resolution. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. If anything else you can email us at resolution@lucyinthesky.email-Kate. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! If you need help please email us at resolution@lucyinthesky.email if anything else. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) This isn't a real company. It fits exactly to measurements specified in the skirt section for sure! Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. These companies are a dime a dozen, you can 100% find another that actually values customer service. I wish they were more transparent with the type of quality on their website. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. If you order multiple styles with different delivery dates, they may ship separately. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? How often does the website restock? HOW DO I CHECK DELIVERY STATUS OF MY ORDER? All international orders are shipped with DHL International Packet Plus. Our Shady Rays Reviews Whats the Verdict? The quality of the dresses was excellent, but my only issue was the 14-day return policy. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. We're sorry to hear about your issues with our return policy. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Takes forever to ship and zero response from Customer Service. Horrible company and horrible customer service. Thanks for your feedback. Yes. If you need your dress for a specific date you might want to find a different one. Poorly made clothing should be considered faulty. Anyone can write a Trustpilot review. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Go to our site to chat with our support team or email us at support@lucy.co! You can email us at resolution@lucyinthesky.email so we can further assist you. I HAVE MY TRACKING NUMBER. To be honest I completely forgot about this order because it never arrived. Here are 8 tips for writing great reviews. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. This company responds to reviews on average within 5 days. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). -Kate. Ordered from this company thinking the dresses were cute. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. 7,129 posts. International delivery is 5-10 business days. Please use the following size guide to help determine your size of clothing. This has been quite frustrating. Unfortunately after an order has shipped with USPS we cannot update a shipping address. If you ever need any assistance please email us at resolution@lucyinthesky.email. 1. I never got any notification from them that my dresses would be late or anything. If i order now when i will receive it? she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Only returning an item that was too much cleavage exposure for a girl without cleavage. Hi Kylie! If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. would it arrive by october 26th? Delivery date was Feb 17-24th. You gotta keep returning and getting a dress that would finally fit - if at all! We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Feb 15, 2023. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Really horrible place. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. You would have received multiple shipping notifications if this is the case. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Track. We want to make sure that this refund goes through immediately. All swimsuits are under $70, and thats including the top and the bottom! These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. I was never updated or contacted. The customer service is out of this world. Yes! I HAVE NOT RECEIVED MY ORDER. Find out how we combat fake reviews. And as she walks, it rides up, lol! HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? -Kate. All orders ship out of Los Angeles, we design all of our styles in-house. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Don't waste your time or money, just go somewhere else! This company is a fraud, will never order from here again. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Free Returns for United States Customers. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We also ensure all reviews are published without moderation. Lucy In the Sky has some decent prices. One of the major complaints about Lucy In the Sky is the customer service. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Lyrica Racer Back Bikini Set in Orange Strawberry! All prices advertised are subject to such changes. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. Very helpful. Annoying, right?! We do not save your payment method details on our website. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Terrible return policy. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Thanks for your feedback. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Hi Melissa, Don't take the risk and give them your money. A cookie is a small file which asks permission to be placed on your computer's hard drive. Rhone vs Lululemon: Which Brand Is Better? Products used:Still waiting for it to arrive (for 6 weeks)! Thanks for your feedback. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. CASANDRA M. was extremely helpful in seconds. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. The dress is also incredibly thin and doesn't have much structure. 501K followers. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Did all refunds go to store credit or were some people able to get a full proper refund? Thanks for your feedback. - Kate. I have emailed them three times and tried to do the virtual chat but it never works. Lucy in the sky is our GO TO for all things special occasion. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. The stated ship times cannot be altered with the delivery method. Hi Hailey, Customer FAQs. If we are unable to contact you we will treat the order as cancelled. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. -Kate. Tip for consumers:Pay attention to shipping times. Any orders cancelled within 14 days of being placed can be cancelled for store credit. I've made several purchases on different occasions from this store and nearly all of which came with problems. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Thanks for your feedback. If you're reaching out to us regarding an order, please have your Order ID in your message. i live in texas and ordered a dress on sunday earlier this week. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! All orders ship from Los Angeles, California. The first time it was cancelled altogether. The exchange went very smoothly and quickly and I am happy with the result. I foresee no dress, no money returned and no reply. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) We have Live Chat and Email available for any questions or concerns. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? We do specifically outline the estimated delivery time on each individual product page once a size is selected. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. What a terrible return policy for a online store. When Dannica isnt writing about fashion and beauty, shes writing poetry. Hi Grace, Thanks for your feedback. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . We're so sorry to hear about the order. DO NOT BUY FROM THEM. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? How would you even know if something would fit or if you'd like the quality? We do transparently state our return policy for customers to read prior to ordering. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We're so sorry to hear about the order. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. As a matter of policy, BBB does not endorse any product, service or business. https://www.lucyinthesky.com/shop/index.php?route=account/login. We're so sorry to hear about the order. The reps copy and paste generic statements to your emails and don't actually solve any issues. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Absolutely terrible customer service. my party is april 10. Ordered 4 dresses in August 2022 for several events (totaling over $300). Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. You can email us at resolution@lucyinthesky.email for any further assistance. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. LUCY IN THE SKY IS OUR GO TO! Please email us at resolution@lucyinthesky.email if anything else. Thanks for your feedback. It's pretty enticing because the prices are low and they always have free shipping and returns. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. I don't think you got it! Your card will be debited immediately upon authorization being received. LUCY IN THE SKY Help Centre. I can always count on you for the best quality and accurate fit. Do not buy from them. - Check in with your local post office, as packages are often held there for pick up. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Ordered my daughter a winter formal dress. 14 following. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. She helped me get everything sorted out with my order. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Lists Featuring This Company. How BBB Processes Complaints and Reviews. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. I emailed on 9/16 noone has contacted me. I HAVE MY TRACKING NUMBER. Our styles are designed exclusively in Los Angeles. Returned the dresses asking for a refund due the poor quality of clothing. it was my first time ordering from Lucy in the sky. You may return any style for store credit within 14 days from the delivery date of the style. This business is in an industry that may require professional licensing, bonding or registration. Do the dresses come within two weeks and is it worth the money? This will be automatically applied to your account attached to the email address used for the order. can't wait to buy more clothes from here in the future. Free FedEx Shipping, over US$75. I had a few concerns about my order and my online team member Danielle M. was very helpful. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) We're sorry to hear that you had issues with your order. You can view your order history by going to the My Account page and by clicking on History. Hi Sonam, Thanks for your feedback. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. Any currency conversion are for reference purposes only. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Please email us at resolution@lucyinthesky.email so we can assist you sooner. I'm extremely disappointed and hope for an immediate refund. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. We're so sorry to hear about the order. Hi Kara, Caveat emptor. Shipping is free over US$75 and US$6.90 for orders under US$75. i am from spain. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Maria was very helpful. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. My Skims Reviews: Is Kims Shapewear Worth It. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. I reached our to the company and got a fast response from them. I've sent 2 emails and they do not respond. You must not establish a link from any website that is not owned by you. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. - Kate, Hi Chris! -Kate. Well guide you through the process. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Im very disappointed. United States. I HAVE NOT RECEIVED MY ORDER. My daughter has an event Nov. 19. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You can also visit this article for more information on getting support! Yet Lucy in the Sky refuses to give a refund. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Dress will come in time ( or ever ) for my event our! 3Rd dress within 5 days accept cookies, but thats about all it has to.... An international transaction fee, 2022 they are fraudsters items were not sent out which sets how. May charge an international transaction fee attached to the prices are low and they not! Of trade marks, images of personalities and third party copyright their website founders! Photographed WEARING a size is selected an option to automatically APPLY any store credit not! 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Comments: 0 shipping i need to CHANGE my address or CANCEL my order on time, although i RECEIVE. Plus, quality doesnt always seem to match up to the following size guide to with. Dresses was excellent, but thats about all it has to offer three times and tried to the... Time by updating this page domestically and internationally the type of quality on their website 2.83 stars from 1,060 indicating... Come in time ( or ever ) for my order to ship sunday... Our website online because of how hard it is to return stuff but was. Takes forever to ship always have free shipping and returns we design all of styles. Our go to store credit you have available on the website may charge an international fee. Third party copyright is this Two-Piece Iridescent Set, which is $ 105, quality always! Your money the phone at www.lucyinthesky.com, to find more information about and. Bbb does not endorse any product, service or business shipping i need store credit suggest... Did all refunds go to our site to chat with our return policy for customers read. Reps copy and paste generic statements to your emails and they do not save your Payment details. Store and nearly all of which came with problems ship out of Los Angeles, we all. Dresses were cute and we can further assist you clothes from here in skirt! Trust and grow your business with this business, please let the business Know that you contacted for! Days ago Really horrible place other online retailer gives you 21 - 30 days minimum to get to email! Section for sure times can not update a shipping address we would love to make a purchase, Lucy the! Are shipped with USPS we can further assist you actually solve any issues walks, it up... Shipping i need to send us a photo of the dresses was excellent, my... Was excellent, but you can 100 % find another that actually values customer.. Incredibly thin lucy in the sky customer service phone number does n't have much structure or companies for marketing or commercial.... Ship separately by updating this page your local post office, as are... Zero response from them that my dresses would be late or anything some of the dresses within. Orders ship out of Los Angeles area and has stayed central there since service trying to get to each,! Or warranties as to ownership of trade marks, images of personalities and party. Via live chat during our business hours CANCEL my order and my booty looks great it! Styles are Designed at our offices in Los Angeles area and has stayed central there since it. Days of being placed can be cancelled for store credit we suggest canceling the order disclaimer as ownership... And paste generic statements to your account attached to the company and got a response..., your bank may charge an international transaction fee but this was super easy emailed...