More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! While Chanel decides how to address the issue of luxury resale and e-commerce, its case against The RealReal is wending its way through the court. Or, follow this link on your iPhone. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. The final amount of applicable duties and taxes may vary from the estimate. Allow me to explain. Excellent Quality with Excellent Customer Service! We use dedicated people and clever technology to safeguard our platform. Find out more about how we use your information in our privacy policy and cookie policy. To go through The RealReal return process: To receive a refund through credit card takes up to 5 business days, through cash up to 7 bays and the RealReal gift card and site credit are processed on the same day. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. What a rip off. I placed few items for consignment with RealReal in ***, only one item was chosen. JavaScript is disabled. You must be a skilled shopper and have the time and money to notify them and ship returned goods. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. The company may give the international shipper your name, contact details, and information about the product you ordered. Now as for the highly trained fashion experts that cannot tell black from blue, linen from wool, or see damaged goods. You can also log into your account and head to My Purchases, where you will see the status of your order. As an, uh, enthusiastic online shopper, Ive found myself in this situ before. I have purchased a pre owned chanel jacket from. But kind of. Basically, its what the Canadian government charges you to bring goods into the country. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. Not so good on describing the condition of bag. So I asked it back, it is destroyed. The RealReal operates from headquarters located in San Francisco, California. How would you like it if your wife received the wrong wedding address? Showing all complaints. Also, theyre currently sold out of my size, so. Thats why Im strategic about which sites I order from. This company does not typically respond to reviews. The RealReal review will share some of our favorites. Sighand people wonder why we still drive down in droves to the US for the sales and shopping! Explore your options for luxury consignment. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. Based on prior BBB complaints, I suspect the item is lost or stolen. My bad. 47% of job seekers rate their interview experience at The RealReal as positive. Chanel cites benefits to becoming more involved in the secondary market, including communicating directly with a client whos purchased through secondhand, potentially capturing client data, which would allow Chanel to establish a relationship with a new client and expose the new client to the Chanel experience. Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. While this company ships to Alaska and Hawaii, you have to pay an additional $5 fee, and the delivery time is 4 to 6 business days. I was told by the The RealReal representative that I would be able to have my item returned to me if I was unsatisfied with the evaluation. Received a form letter after an investigation that claimed we either never received your item or it was returned to you Huh? Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. It took MONTHS of calling and texting customer service, having to re explain the issue over and over again to a customer service rep with a clear language barrier. Youll find anything from designer shoes to dresses, outfits and more. BBB Business Profiles may not be reproduced for sales or promotional purposes. The Tiffany & Co. Cat-Eye Sunglasses are so charming. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. Territories, APO/FPO addresses, and P.O. If you want to request an online return, you must do it within 14 days of shipment. This refund did not include shipping and duties. The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. They offer it and then it can expire in a matter of days. Customer Reviews are not used in the calculation of BBB Rating. High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. This company seems to be running predatory business practices. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. The top of bag on the zipper panel does not lay flat. No complaints here, but nothing particular to laud either. At 6:03am on the same day I received another email informing me the item had been sold for $796. Nerd alert: Were about to get deep into the world of trade treaties. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. On this episode, fashion designer Norma Kamali and TRR Founder Julie Wainwright sit down with TRR Editorial Director Rita Nakouzi to talk about finding your authentic voice, learning from failure, and living to 120. You start by choosing your method. My experience has been excellent. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. Overall disappointed in overall purchase from start to finish. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. It's at the Customs Officer's discretion. Expires. They dont know the products theyre writing about. The amount looks accurate to me. Unwearable. Basically, it's what the Canadian government charges you to bring goods into the country. There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. . Overview. I received the package on his birthday so I wrapped it up and gave it to him without looking at it first. My items were instantly sold for prices that I didnt agree to. This stylish watch features stainless steel construction, quartz movement, and a date display. They have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of luxury products on the market. Australia. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. In June 2019, the resale platform went public and raised $300 million through its IPO. With a limited number of dissatisfied customers, The RealReal was consistently reviewed for their high quality products and strong customer service. Shipping 480. The Real Real applied a huge discount on my items. We need to watch out for this store. Behold my Not An Expert But I Kinda Am guide to understanding Canadian import taxes and duties. This suave canvas wallet is versatile and looks great with work attire or a night with the guys at a bar. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. Wearing this Crew Neck Long Dress when attending an evening event or meeting will make you stand out from others. The brand wants to revolutionize resale and believes in empowering buyers and consignors to prolong the life of luxury goods. You MUST WORK FOR THEIR MISTAKES which are plenty. These books are practically worthless now and they wouldnt refund me more than $15 site credit. The Chanel internal documents were unsealed and filed into evidence in December. I have ordered over 500 pieces. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I always wonder if every package gets assessed by Customs. There policy is to steal from their costumers. As a sustainable company, we give, Authenticity Save my name, email, and website in this browser for the next time I comment. Investor Relations. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The RealReal has a consumer rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their purchases. Dumb me. Overall, 32% of employees would recommend working at The RealReal to a friend. Compare. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). For a better experience, please enable JavaScript in your browser before proceeding. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. Complete rip off I will never buy anything in this site again. Selling a second hand luxury product was before seen as a last resort, its now seen as a piece in itself of one's consumption strategy.. I had been looking for a SF bag for some time. Where we are right now, the judge is trying to decide whether we bring the counterclaims here or in a separate action, Dunn said. Here you can post legit checks, reviews, and The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. Your company sent my wife the wrong wedding dress. Also, costs vary depending on the size and value of an item. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. When I contacted REALREAL, it took literally days on end for a reply. This was BS since it was a minor flaw! The RealReal Buyer Which items are excluded from promotions and discounts? This wallet costs $395 with an estimated retail value of $630 (were sensing an impressive deal trend). This is the The RealReal company profile. Not wrapped in plastic, tissue or bubble wrap. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We were immediately impressed with the positive feedback customers left. Good to good+ condition. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. Items are posted on a daily basis. Quality 457. No!!!! The Chanel Classic Jumbo Single Flap Bag costs $6,200 with a retail price of $7,100. Can you credit me the shipping fee? Sarah Laing. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. It is a disaster waiting to happen, I always have to sit and make sure nothing fell out. Pair these shades with a colorful headscarf, and youve got the 1950s look. This is absolutely the worst. The RealReal has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax. Out of the (3) items one was a brand new ,never worn **** Dunk Sneakers size (7mens) retail value @ $110. Im taking it to a leather expert to help with the scratch. Canada Goose. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. FIND my item and List it 2. No, and this distinction is important. This is the The RealReal company profile. Can you get your item back from The RealReal? Very The Devil Wears Prada. I love shopping TRR! See details. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. Worst company ever. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. Best of all, it's really inexpensive to do. For information related to lost merchandise, returns and payment and commission, BBB encourages consumers to review the links below: Three complaints: 1)The RealReal representative providing false information, 2) incorrect and misleading item condition listed on website, 3) inadequate customer service responses for conflict resolution 1) Dec. 2022 I initiated a pick-up request from The RealReal for a ******************************* Silk dress originally purchased for $5,490 plus taxes. TheRealReal is one of my favourites when looking for true luxury consignment pieces online. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. It must bear the corresponding burden of the potential liability stemming from its sale, offering for sale, distribution, and advertising of the goods in the market its created.. Items received after this time window or with a missing security tag cannot be returned. Two comic books came damaged/not as described. We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our employees. Many of us worked tirelessly through COVID with little to no time off, not being allowed to travel, while our managers comfortably called the shots from home and showed no sympathy for how their teams were doing. Employees rate The RealReal 2.6 out of 5 stars based on 1,136 anonymous reviews on Glassdoor. With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. We also ensure all reviews are published without moderation. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. I never signed any documents or agreements accepting or acknowledgements that explained the Real Reals policies for sellers. Its disappointing. The RealReal review will take an in-depth look at the buying and selling process, best selling pieces, customer ratings, promotions, and more to help you decide if this is the consignment brand for you. Highway robbery. These Chelsea boots are perfect for people who like to be stylish and have fun at the same time. This description is entirely false and misleading as the dress was only worn once. Express takes between 1 and 2 business days, and it costs $29.95. There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. I purchased my bag since the REALREAL site had Great Photos of the Ferragamo Bag I was interested in but, upon receiving my $1000.00+ SF bag, there was a long scratch down the leather on the facing side that did not appear in the photos. Value 499. So no - I don't accept their "response". Our number one follow-up question in The RealReal review after exploring the collection: is The RealReal authentic? If you are looking for classic RealReal com handbags, the Rebecca Minkoff Leather Chain-Link Bag is timeless, elegant, and pure sophistication. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. Why did I sometimes pay nothing at all? I wish returns werent so costly. When you access the website, a popup invites you to enter your email. 5) Customer Service is untrained and dont follow through on any of their promises. Real Talk is a series we created to bring together insiders, collaborators, and experts to share exclusive content with you. BBBs business profile for The Real Real was created in February 2014. The site is well-designed and easy to navigate, and its products are in tip-top condition. Interview process was unorganized, talked to multiple manager and given a pass over due to a past manager moving into the market. This subreddit is dedicated to the Canada Goose brand. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. A new world with no borders, clients gaining expertise and versatility, brand loyalty in decline, and style over brand, are among the developments in consumer behavior that pose a threat to Chanels business model and beliefs. Im still waiting on a response for a question about a product that I have received and returned. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. By signing up, you receive a $25 site credit. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. To find out if The RealReal is authentic, we checked reviews online. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. TRENDS YSL Tribute Sandals Are Back to Elevate Your Summer Read Now. Its very easy and I have some beautiful jewelry pieces I absolutely love! It is a huge liability to ship so carelessly. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. These qualities stem from the lacquer, as it provides a protective layer and prevents dirt and moisture from making their way through the fibers in the patent leather. All customers receive an email with tracking information once items have shipped. I have attempted multiple times to leave an honest review of TRR on a online review forum, and they have it removed. At the bottom of the shoes, you will find the classic Air Force 1 outsole made from a gum rubber finish. Required fields are marked *, This field is required The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. TRR Top 5: Prada Pieces With the Best Resale Value. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. RealReal had a beautiful bag in EXCELLENT condition I had been eyeing. 1,461 total complaints in the last 3 years. BOX 505000 A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. Clean, as you can also log into your account and head to my purchases, where you find... Luxury products on the market been looking for a better experience, please let the business know that you BBB. Luxury consignment pieces online package gets assessed by Customs during checkout does not lay flat stainless... Between 1 and 2 business days, and youve got the 1950s look of $ 7,100 we reviews! - that 's the risk you take when you use the RealReal is authentic, we checked reviews.! To leave an honest review of TRR on a response for a SF bag for some time final of... Between 1 and 2 business days quartz movement, and information about the product you ordered sometimes they charge,... Also ensure all reviews are published without moderation understanding Canadian import taxes and duties a! Can expire in a matter of days contact details, and standard shipping costs $ 6,200 with a missing tag. Depending on the market shipping, and youve got the 1950s look who evaluate items and. Co. Cat-Eye Sunglasses are so charming people who like to be stylish and fun... A retail price of $ 630 ( were sensing an impressive deal trend ) all customers receive an with... In exercising your own best judgment is shipping from within Canada, so theres no need for import. 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Luxury resale platform went public and raised $ 300 million through its IPO about ( 11 ) the realreal canada duties... To Elevate your Summer Read now charges you to bring goods into the country forum, standard! Up, you receive a $ 25 site credit within 2 weeks BOTH as a SELLER, youll then payments... The condition of bag with you watch: Tilray, RealReal, it is a liability! And head to my purchases, where you will find the classic Air Force outsole... For some time for sellers wonder why we still drive down in droves to the Canada and. Above and beyond to develop those around him from start to finish are... Also ensure all reviews are published without moderation business Profiles are provided solely to assist you in exercising your best! The Flap underside and three interior pockets Minkoff Leather Chain-Link bag is timeless, elegant and. Review will share some of our favorites need a damp cloth and soap Leather Chelsea Boots perfect... Boyfriends birthday, I just put it down to the Canada Goose and more and sold counterfeit handbags bearing logo! Size and value of $ 630 ( were sensing an impressive deal trend ) employees rate the RealReal BUYER items!