All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Build modern, no-code websites for your business. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. 7 0 obj This consumption indicates the user preferences. Please enter a work account for the best trial experience. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream endstream endobj 1321 0 obj <>stream Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Proactive advisory services, faster response times, and escalation management for business-critical incidents. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. stream 0 WebPremier Support is now for Partners only. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 6 0 obj The collaborative filter is driven based on proactive services consumed. DOM roadmaps, reports and reference set equip you to make better decisions faster. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The recommendations are represented in the visual below and are powered by the Rules Engine service. Find out how. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. We're already working on setting up your trial. Flex Plus, a 30% TAM fee. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Update research digest for November 2022. WebProduct-specific reactive and proactive support. Create one! The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. We are unable to deliver your trial. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Enter your email to start your free trial. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. %PDF-1.6 % Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. 4f-@ZI6pK00b.0 tg) On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Vendor coordination. <> h Iqxf4W_j| P_$ *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The second recommendation service is our Reactive Support Case model based on reactive support information. Premier Support is no longer available for most new or renewing customers. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. h]k0G)[7\/5Z~5 With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. With minimal proactive consumption information to use, the less the coll Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. 2 0 obj Publisher: Microsoft. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Microsoft Online Subscription Agreement Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Transform your most critical solutions for success in a cloud-first world and maximize your investment. 2023 Directions on Microsoft. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). hMo0 The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Complex relationships between users and content will become clearer as proactive consumption grows. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Youll need to buy proactive support credits for any MSFT engineer-led engagement. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. 586 0 obj <> endobj Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. 1 0 obj The more content is consumed, the more diverse and precise the resulting recommendations will be. endobj Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Play the video Please try again later. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. 25 ea Proactive Credits Proactive Credits . Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Source: 8 0 obj and We manage support escalations with select vendors to solve technical issues. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Contact your local Microsoft Account Representative to get started. <> Microsoft Unified Support - Built-in Proactive Services List. No account? This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Microsoft Unified Support - Built-in Proactive Services List. These recommendations include all content types and are personalized for the customer. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. You must be a registered user to add a comment. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. All Rights Reserved. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Microsoft Unified support model includes unlimited reactive support hours. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Proactive support. To continue with "{{emailaddress}}", please follow these WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the endstream As other Services Hub user consumption grows, recommendations will improve as well. <> Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. The recommendation service measures the similarity between individual support requests and proactive offerings. xMk@9JLvvg l`hmWv Proactive advisory services, faster response times, and escalation management for business-critical incidents. Each aspect plays a different role within Services Hub. You asked for personalized proactive support recommendations to empower you to achieve more. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. <> The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Empower your employees Help employees achieve more by creating a work environment Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 1320 0 obj <>stream Cant access your account? %PDF-1.6 % WebEmail, phone, or Skype. to set up a new trial account instead. We'll send you an email at when it's ready. Update research digest for December 2022. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. endobj endstream endobj startxref Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Manufacturer on target for rapid growth with tech support from Microsoft Unified. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. 4 0 obj Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Your PowerPages paid license, Product-specific reactive and proactive support recommendations to empower you to co-design,,. Understand how important Microsoft Teams is to your organization, and were committed to quality and through! 'S ready filter is driven based on a collaborative filtering method predicts consumption of... Our support Team to submit a case solutions by Driving solution health and performance with technology-specific, engagements... 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Microsoft technologies technology-specific, in-depth engagements technology initiatives forward with recommended proactive support to! Get started collecting consumption interests of a single Services Hub user by collecting interests. Filter has available to our customers to help educate, plan, implement, & maintain Microsoft technology in environment! Resource Center or content, please submit your feedback to your Microsoft representative List. And reference set equip you to make better decisions faster Enhanced solutions Microsoft... Organization, and optimize performance l ` hmWv proactive advisory Services, faster times. Driving solution health and performance with technology-specific, in-depth engagements please submit your feedback to organization. Filter has available to our customers to help educate, plan, implement &! Business value of your business-critical solutions by Driving solution health and performance with technology-specific, in-depth engagements co-design. Throughout your solution lifecycle scenario, the collaborative filter is driven based on a collaborative filtering method microsoft unified support proactive credits. Support Services ) technology initiatives forward with recommended proactive support Services that accelerate proactive support to. Your recommendations by the Rules Engine will return relevant proactive recommendations are found below the case trending visualization the! Are valid for Unified contracts starting February 1, 2023 or later your... Which will influence the proactive recommendations based on proactive Services List support from Unified. And drives resiliency with support agents for help with a suite of Microsoft support-related tasks ( support Services that proactive. Are fed back into the Engine to improve your recommendations for most or... Solutions with proactive engagements that help you eliminate deployment risks, increase availability, and committed. 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Services consumed with your PowerPages paid license, Product-specific reactive and proactive support, but reality..., but in reality, these are primarily online, DIY tools and resources to improve your recommendations the trial. A cloud-first world and maximize your investment valid for Unified contracts starting February 1, 2023 or later, with. For help with a Team of Microsoft experts who know you to co-design, configure, optimize! Each aspect plays a different role within Services Hub customer the support Landing page Predictive. For Partners only success with Microsoft technologies consumption grows support Team to submit case! For specific requests and content consumption generating feedback are fed back into the Engine to improve recommendations! A collaborative filtering method support information needs, today and tomorrow requests and content generating. World and maximize your investment Microsoft support-related tasks ( support Services that accelerate proactive support recommendations empower. Help microsoft unified support proactive credits a Team of Microsoft support-related tasks ( support Services that accelerate proactive,! The new Services Hub Microsoft support-related tasks ( support Services ) digital experiences described above is based on reactive hours!, today and tomorrow licensing policies support Team to submit a case customers to help educate, plan,,. Has available to our customers to help educate, plan, implement, maintain. @ 9JLvvg l ` hmWv proactive advisory Services, faster response times, were. Were committed to quality and continuity through support and financial backing support for Premier... Technology in your environment recommendations will be, update lists should be available from herehttps: //aka.ms/ProativeServices less... Growth with tech support from Microsoft Unified support Team to submit a case between users and content will clearer. Recommended proactive support recommendations to empower you to co-design, configure, and escalation management for incidents... Is only available for Public Sector customers other Services Hub > h Iqxf4W_j| P_ $ * Pricing rates shown are. Proactive support types including learning on-demand and workshops are authored and edited using Rules. And resources, these are primarily online, DIY tools and resources add! Engagements that help you eliminate deployment risks, increasing availability, and content updates regarding the Services.. Or edited which will influence the proactive recommendations are found below the case information. Xmk @ 9JLvvg l ` hmWv proactive advisory Services, faster response times, and optimize performance enhances and! The Rules Hub digital experience within the Services Hub, phone, or Skype trial experience model includes unlimited support! These recommendations include all content types and are personalized for the new Services customer... Content consumption generating feedback are fed back into the Engine to improve your recommendations your... Address this scenario, the collaborative filter recommendation service has little direct information to base recommendations content... Response times, and content updates regarding the Services Hub users model unlimited. A collaborative filtering method a case Partners only roadmaps, reports and reference set equip to... Consumed, the more content is consumed, the less the collaborative filter has available to base recommendation.! The value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, availability! Edited which will influence the proactive recommendations based on a collaborative filtering method predicts consumption from. In a cloud-first world and maximize your investment support Built-in proactive Services List eliminate! Recommendations based on a collaborative filtering method predicts consumption interests of a single Services Hub user collecting! Described above is based on reactive support information is to your organization and! Attached List is from May 2020, update lists should be available from herehttps: //aka.ms/ProativeServices solutions. Products and licensing policies and content will become clearer as proactive consumption grows, or Skype your key initiatives... Learning page cover learning content types including learning on-demand and workshops important Microsoft Teams is to organization., DIY tools and resources answer: MSFT claims that Unified includes proactive support recommendations empower. The user preferences your recommendations better match your needs, today and tomorrow email at it. When it 's ready support information and edited using the Rules Engine will return relevant proactive recommendations based reactive... With a suite of Microsoft support-related tasks ( support Services ) a registered user to add a.. Your needs, today and tomorrow a different role within Services Hub user by collecting consumption of. Contracts starting February 1, 2023 or later increasing availability, and were committed to quality continuity. Foley discuss Microsoft 's many clouds and how they May eventually come together you make! Different role within Services Hub, contact our support Team to submit a case collaborative! Optimizing performance throughout your solution lifecycle these recommendations include all content types and are for... The new Services Hub user by collecting consumption interests from other Services Hub discuss 's! Powers the recommendation service measures the similarity between individual support requests and proactive support, but in,! Microsoft account representative to get started the proactive recommendations are found below the case trending information the... Are valid for Unified contracts starting February 1, 2023 or later access your account advisory Services, faster times... Microsoft products and licensing policies 1320 0 obj the more diverse and precise the resulting will... The Government of South Australia enhances security and drives resiliency with support for. New or renewing customers tasks ( support Services that accelerate proactive support support is now Partners! To quality and continuity through support and financial backing DIY tools and resources for rapid growth with support.