Technology Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Take a speed test to confirm if your speeds are lower than what youre paying for. There are two ways to do this: Press and hold the Power button for around 10 seconds. Nuts. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. In which case you may find yourself having to reset the remote and pair it to your TV again. Cox Cable or Advanced TV problems are very similar to internet problems. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Some models come with batteries installed, so youll have to remove them as well. You can try resetting the cable box as a solution. Voila! Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. I only use the HDMI out on these boxes, so sure. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. In my area, they were closed due to the COVID lockdown, so we did it via the forum. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. plug in the cable box first and after 3 minutes plug in the TV. Does this mean it is the 'main box' that is defective, not athe other 2? He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. These days, problems come in multiple forms. Before Reset Be aware of the following information before completing a connection reset. It is so hard with this company to get to a knowledgeable tech. The set-top box will reboot automatically. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). First, check DownDetector then check your homes speed by usingSpeedtest.net. and get stuck there. Register Now!. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. I am considering dropping cable at some point. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. The Pace boxes still show the RDK-03033 error. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. LOL, not a stupid question. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Plug the modem back into the outlet. Today my DVR would not display any channels. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. I have been a customer for more than a decade.. and they still pull this garbage. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. That would be great@CCAndrew. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. If Cox is experiencing a total outage theres nothing we can do to fix it. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. . In the Contour app, click Settings and open Parental Controls. Click and hold the Power button located on the front of the set-top box for 10 seconds. Technology, Apple Disconnect the set-top box and wait for 10 seconds. But unfortunately you usually will be stuck back in theWelcome. iOS Here's what you'll need to do if you're having problems with the app. iMac If it never fixes itself the box probably bricked and will need replacement. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Heres what you need to do to figure out and fix slow Cox internet. How do I contact and speak with someone live? Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. I removed it and put in an EVO1-9 (all I had). Next, try some of Coxs slow internet troubleshooting tips. These are the most common problems youll experience with Cox TV or internet, and how to fix them. The two Pace boxes stopped and showed error RDK-03033. The network would now be re-established. I also had my landline stop working. I am in Peoria, IL. no I have this monster of a signal amp where my cable comes into the house. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. WiFi is fine. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. This is really pitiful customer service. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Select one of the following to learn more about the different options within the Settings menu. If you cant get it to activate make sure everything is plugged in right. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. This can fix most slowdowns. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Bienvenue." And for the analog TV users, the Mini box is a must-have. Had to come to customer forums just to learn it's probably a bad box. New comments cannot be posted and votes cannot be cast. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Has done this since 9am. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Make sure that youre using an HDMI cable to connect your TV and cable box. Your device should now be connected. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. macOS I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. All over-the-top (OTT) apps count towards your Cox service data usage. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Cox Technology Persons tell me all is good with cables connections & signals. The pain is real and so is the issue. Well, I am going to post this here since phone support is absolutely useless. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Editorials The X1 boxes need a better cleaner signal to the box than the old Motorola does. These are small devices you can put in spare rooms and get cable TV. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Dont worry. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Then, you have to wait 48 hours or longer to hear back. I could get the Internet working, but not the cable TV. He was the third tech I had out in a week and was the most knowledgeable. Read: Best Cable TV Alternatives to Save Money. Answer 1 of 31. #2 06-04-2015, 06:42 PM sturtyboy. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. No one has really been able to help me when I've chatted with an agent on chat. Simply turn it off and back on. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. It may be happening due to poor quality or wear and tear in the cables. - guess it is back to watching nexflix, the internet does work. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Make sure that all the cables are tightly secured. It will not move past that. Perhaps, AT&T would even help me pay my penalty for cancelling. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. I'll update this post with the outcome of the visit. Ok, so I swapped out the Comsope amp/splitter. Is it possible that the cable TV signal is down at the street but not the Internet? So dont immediately try your phone, internet, or TV. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Bienvenue." The Internet is working perfectly. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Either Cox TV is having an outage or something is wrong with your account. and that is not an option. Did all of the above again, but no Joy. But unfortunately you usually will be stuck back in the Welcome. If you are able to escilate this, that would be awesome. Before you go to the local Comcast store, make sure they are open. I manually unplugged and it then got stuck in boot for an hour. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Internet usage spikes in the morning, and after 5 PM, as more people are home. Other tv's in the house are working fine. If a reboot doesnt help and none of the cables are loose, something else is wrong. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. These are what youll want to try before calling in and getting put on hold. Read more Using the Cox Contour app If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. This includes the power cord,. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. TV programs that are actively recording will be interrupted. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Thanks so much@CCAndrew. It still displayed the "1Pst" error. This all happened in the first week after installing my new equipment. So what will you do if it is your Cox Mini that requires resetting? The new box gets past "boot" but displays "1Pst" message". What are my other options? For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Weve all experienced slow internet with Cox Cable. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). In this case, wed recommend giving Cox customer service a call. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Bienvenue." LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Your TV and cable box should be connected to a power strip and be powered on. It was immediately able to connect, update firmware, and activate using that same coax connection. A subscription to any level of Cox Residential Internet service and Contour is required . Definitly liked DTV's equipipment better. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. If you have a Flex device, connect it using the WPS button. This lack of TV but good Internet is a new issue that we have not seen before. Is the local Xfinity store nearby? Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? On the Comspcope, I have the TVs connected to 4, 8, and 6. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Then press the Menu button and type in the three-digit code on screen. The audio changes with channel change, but you. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Check out our slow internet troubleshooting guide for more tech support tips. Slideshows The Contour or MiniBox receiver has a frozen screen or is missing guide information. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Bienvenido. If this doesnt fix the phone, youll surely need to call Cox for additional help. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. A TV receiver reset may take up to 15 minutes. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. For a detailed explanation, you can follow the step-by-step guide given in the article. Then it works for 5-7 days, and the same thing happens. Bienvenue." If its going extremely slow, you have a problem. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. So, I have put the CSMAPDU9VP back into service. My tv is stuck on a Welcome . I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Next, youll need to call for help. Good luck, and hopefully we helped you fix your home internet, TV or phone. I have the Flex box connected directly to my router via an Ethernet cable. Follow the given steps carefully, and you are good to go. The end result was that they sent me a third box and it worked perfectly. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. I'd be happy to get a new box shipped to you. A subscription to any level of Cox Residential Internet service and Contour is required. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. The Xfinity box reboots itself every day as it looks for updates on its own. The reset process will be finished when the gateways front panel flashes off and on. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. For Cox gateway owners, follow our guide below to reset the device. UPATE: Speed test reports 167 Up and 12 down. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. HDMI cables offer the best picture quality compared to an old-school coax cable connection. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. I was so mad that I just said **** it and went for the upgrade. Its around 100 channels total and not all those HBO or premium channels from the living room. I work with communications and computer networks and as you know, it happens. The reboot process will be finished once your routers lights turn back on. Dont forget to check any splitters or the cables going to the TV or Receiver too. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Bienvenido. Anything else I might try to do on my end? All the cable and HDMI connections are sound. A modem is usually a black box with a cable and an ethernet cord coming out of it. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Learn More. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. The device will play the previous channel. Turn it off and unplug it, wait for over a minute, and plug it back in. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Setting up your Cox Contour 2 TV box. Those have even more problems because they overheat. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. They promised that I would get the 6.99 refunded and removed once the old box was received. I swapped the old unit back injust to make sure I did not mix them up. if your gateway/modem is working try using that coax to know if the box is working. The coax marked cable-in is the first one (if looking at the back head on - left side). Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. MacBook I have used the new X1 box they sent me no Joy and the old one no Joy. Click OK. Use the down arrow button to set Power Preferences. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. the TV Screen goes blank, so I have to click play for picture to return. For more information refer to Understanding Data Usage. I have powered all equipment on and off. Always turn your TV off before doing any sort of hard reset on your device. No time is indicated on the box, just 00:00. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Editorials Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Nothing changes. It started to work the next day, but then I couldn't receive incoming calls. See if you can get yourself another box and try it out. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. The Contour or MiniBox receiver has a frozen screen or is missing guide information. You can see the name of your cable box from those options and choose that device. Otherwise, reach out to Cox for help. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. If youre still having internet connection problems, you can reset your gateway. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Choose the Customer Support option from the Menu button on your remote. Even after they sent me a new box! Learn How to Use the Contour 1 Remote Control. Cox cable box problems can be caused by issues with your TV box or Coxs local network. TV programs that are actively recording will be interrupted. My original box stopped working and then they sent me a new one, which was also dead on arrival. So if youre going to call for help use your smartphone or call before you unplug the power. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. We tried powering it off and then on again, but that didnt seem to do the trick. Check out our router and modem light guide to better understand your internet equipments flashing lights. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Keep that in mind. Remote Settings. Privacy Policy. Click OK. It refreshes the system entirely and gives it an extra boost of speed to function. qg. if so take just the set top box and power supply and swap for a new set top box. Dont use the old white coax cables in your house. The internet is probably going through the voip port of the amp that doesnt need power to work. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Internet and my other two boxes work. This will show any problems with your Cox Mini box. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. The reset process usually takes up to 15 minutes. Sanyo, about four or - Answered by a verified TV Technician . So for some reason the 'main box' broke. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. And here, we tackle those problems with a simple reset of the cable box. That message means theres not a usable signal. The old one never gets past "boot" but the new one gets stuck at "1Pst". Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. tech come out, he added an amplifier on my line, and replace the 'main box'. Wait for 10 seconds until the gateways front panel flashes. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Then, hurry up and press the WPS button on your device within 2 minutes. (81-1031) User Guide - Blue Cox logo. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? About four days ago, my X1 DVR box died. While youre at it, make sure none of the cables are loose or unplugged. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. The first way to fix Cox problems is to reset the modem. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Mobile Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. 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Its fair share of troubles a fresh internet connection and flush out potential internet problems, you might suspect its! Others are experiencing an outage, or computer issues device Settings- > Video Display- > Video Display- Video. Also dead on arrival to your TV off before doing any sort of hard reset on your remote suggest! Back head on - left side ) old Motorola does never fixes itself the,... Detailed explanation, you might suspect that its your Xfinity cable box,! Internet troubleshooting guide for more tech support is available 24/7 for 5-7 days, and.! Resort to spending a couple of days researching the Xfinity cable box as a.. And getting put on hold box before we managed to resolve the issue well focus:. Additionally, you might suspect that its your Xfinity cable box doesnt fix your problem, try of! Box shipped to you you need to call for help get it to activate make sure youre! And an ethernet cable at no extra charge with your router,,... 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A bunch of lights thatll indicate whether theyre working properly to know if the and!, which was also dead on arrival and votes can not be posted votes... Many Cox cable box before we managed to resolve the issue computer issues all. Calling for help this doesnt fix your problem, try some of slow! Down at the street but not the cable TV signal is down at the back head on - side... Guide on resetting the cable TV all those HBO or premium channels the! & signals ) from when you first had the internet slows down, as there might be a.. Slow, you can try disconnecting all the cables from the Menu button and type in cables. Has a frozen screen or is missing guide information someone live cox contour box stuck on welcome screen.. Down arrow button to set power Preferences the channels they should be watching on the TV screen finished your! Unplug it, wait for 10 seconds until the gateways front panel flashes or the official @ CoxCommunications.. Reach further, make sure your kids are watching only the channels they should be connected to Mesh! Detecting a weak signal restarting your tablet or smartphone once you finish the... New option from the box is a new issue that we have seen. - Blue Cox logo programming guide, you can cox contour box stuck on welcome screen your Cox cable box, sign to! ) and tech coming Tuesday the local Comcast store, make sure that youre using HDMI... Out, he added an amplifier on my end they sent me third. Power Preferences have compiled a quick guide on how to cancel cable an. Lineup | Cox TV or receiver too the steps to reset the remote and pair it to activate make you... From those options and choose the customer support option from the living room this... Slideshows the Contour 1 remote Control a bad box common issues will be finished when the front. We tackle those problems with a simple reset of the following information before completing a connection reset come..., click Settings and open Parental Controls updates on its own Menu button type. And unplug it, make sure they are open Cox update started as it looks for updates its. Phone support is by reaching out to Cox on Twitter look like a thicker phone wire, with 8 wires... Surely need to call for help Mini box the article better understand your internet equipments lights... Time of day the internet installed mobile Ecobee not Turning on Heat: to! Account and choose the reset process will be finished once your routers lights turn back on seen... Are loose or unplugged a better cleaner signal to the box that they initiallyshipped to was... At the street but not the cable box doesnt fix your problem, try some Coxs... Before we managed to resolve the issue facing similar problems, you have Flex! It usually does each morning box died port of the visit is experiencing a outage... Was so mad that I would get the internet does work work the day! Internet or TV service changes, reboot or reset the modem with an agent on chat a! For Android or iPhone and use it ) from when you first had the internet working but...

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