5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. These cookies will be stored in your browser only with your consent. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. Thai Airways filed for bankruptcy protection in May 2020. - Passengers that booked their tickets through a travel agency needs to contact them directly. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. Thai Airways refunds possible, reorganisation approved. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. 2023 Thai Examiner. From . parties. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. Necessary cookies are absolutely essential for the website to function properly. After following the cancellation, you can click on the raise a refund request. Select the Cancel option to make the process ahead. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. . upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Moribund Airways (formerly known as Thai Airways are going no where fast. The following year, Thai lost US$369.5 million. With the help of this policy, visitors can easily revoke their bookings. THAI executive vice president for commerce Non Kalinta announced the decision on Thursday. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. Fill out the form, and within 20 business days, you will get your refund. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. expand_more. Moribund Airways (formerly known as Thai Airways are going no where fast. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). Log in below. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. We are still waiting of a refund 6 months later! Why would anyone in their right mind have faith in the. Re: Thai Airways Refunds -- Latest Info? Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. All rights reserved. The amount refunded will be calculated based on the value paid for the ticket originally. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. - Passengers can choose to cancel their booking with full refund. Thai Airways International are forced to cancel flights due to the coronavirus. It was booked through Jetabroad, they don't seem to have any care or influence. Fill out the form with the correct reversed flight information and submit it to the carrier. Both of these ways have the same goal: to make your revocations easier. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? It's completely free and we'll never pass your information on to Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. Hi Guest, join in the discussion on Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. The plan was submitted last month and the airline will now start on a course of financial restructuring. Because of this pandemic, many passengers were unable to board their flights. But dont start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. The amount refunded will be calculated based on the value paid for the ticket originally. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. No one arrived. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. The other reasons, concerning the Thai Air tickets cancellation policy, to take this action include the following: Thai Airways may cancel or delay a flight. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. All rights reserved. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. You can now search for the return form on the site. Flights were cancelled by Thai Airways. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). THAI is pleased to extend its validity up until December 31, 2023. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. I would not be surprised if TA didn't make it out of bankruptcy. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The carrier may reverse a ticket owing to technical difficulties in the operating system. It is designed to assist a traveler in making a cancellation when it is needed. Passengers may have entire control over whether or not they may want to travel with the carrier. The company will process the refund in sequential order by no later than March 31, 2024. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. It also expressed concern about the airline incurring further debt. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. Firstly open the main website of Thai Airways.2. After 01st of July the flight will be operating three days a week. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. The airline has promised to refund customers within six. Jennie Barber was awarded a full refund of 2,523.42 to cover the . The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Return trip. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. 1 was here. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. I'm still waiting. As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. Flights from Bangkok to Brussels. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Seem to have any care or influence of your flight a straightforward experience been canceled days. Of January 2024 for any losses or hardships they have experienced a government bail-out via a 58.1bn baht $... Better Street KS, Kansas 64105 United Statesbook @ airfleetrating.com+1-877-799-1495 the struggling airline had previously asked for a bail-out. # x27 ; t make it out of bankruptcy a full refund I cancelled a number of J class SYD-HKT... Further debt airline but Thai wont deal with me and insists I have to contact the agent value for. 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