In todays episode, Intercoms Chief Marketing Officer Anna Griffin chats with Yamini about customer engagement, the Flywheel approach, and how it helps organizations gain momentum by delivering a remarkable customer experience. Free and premium plans, Connect your favorite apps to HubSpot. Other recent insider transactions involving HubSpot Inc (HUBS) include Once they sign up as the customer, are you onboarding them right? As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. The largest trade she's ever made was selling 35,936 units of HubSpot Inc stock on 6 December 2018 worth over $785,202. Yamini Rangan Focusing on cadence. sale We have a voice of the customer program and team, and that teams accountability is to bring both quantitative and qualitative data about customers and their experiences. I aspired to do something great, but I did not aspire to be a CEO of a public company of the nature of HubSpot. Following the completion of the sale, the chief executive officer now directly owns 59,650 shares of the company's stock, valued at $26,842,500. Weve also had Brian Halligan, HubSpot co-founder and Yaminis predecessor as CEO, on the show before you can listen to that episode here. On the other hand, Im not so great at 50-person meetings or large team meetings, but I love having one-on-one conversations where we talk about how things are going and how I can help them grow. Yamini Rangan of HubSpot toppped Comparably's 5th Annual list of Best CEOs for Women based solely on sentiment ratings from female employees on Comparably.com in the previous 12 months. Prior to beginning her current position, Rangan worked at Dropbox as Vice . With customers, its that personal connection of figuring out whats working and what isnt, and where we can improve. of 97,900 shares. In September 2021, she succeeded CEO Brian Halligan, the co . Businesses have an opportunity to apply their learnings from the past 12 months to drive business growth, she says. Ask these 3 questions first, Automated customer service: Support your customers more efficiently and effectively, A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory, Announcing our new guide Unlocking Customer Engagement: Drive Action With In-Product Messaging, Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more, Announcing our refreshed guide The Onboarding Starter Kit, Effective customer engagement is business critical insights from Harvard Business Review Analytic Services, Customer retention strategies: 5 best practices & 6 strategies for low churn, Intercom on Product: How ChatGPT changed everything, Intercoms product principles: Creating personal products by design, Reaccelerate: Finding new engines of growth in your business, Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams, Intercoms product principles: Shaping the solution to maximize customer value, Solving for complex onboarding: Paving a path to value for your customers, Intercoms product principles: How technical conservatism helps us scale faster and better, How our infrastructure scales alongside our customers. We think about engagement as buyer empowerment rather than seller productivity, which is what the older school version of CRM was all about. Originally published Aug 4, 2021 4:10:48 PM, updated January 20 2023, HubSpots Next Chapter: Yamini Rangan Appointed CEO, Brian Halligan to Step Into Executive Chairman Role. She . We start with aligned teams we brought marketing, sales, and customer success together into an organization which we call the Flywheel. This time I met up with Yamini Rangan, Chief Customer Officer at HubSpot, to talk about leadership, human connection . What are you most excited about? LinkedIn; Twitter; Hi, I am Yamini HubSpot Chief Customer Officer, Computer Engineer, Sales Professional, Go To Market Executive In Tech 25 yearsMom. Chief Operating Officer Olivia Nottebohm I started a seller, so I would take that contact record, I would call that customer, I would try to engage in a conversation and thats what CRM was for. Only the transactions in Open Market or Private Sale at the market prices are included. But I did not aspire to be a CEO of a public company of the nature of HubSpot. Welcome to In CASEYou Missed It, where I take a brief break from my Weekly Walks to get to know some of the most interesting and innovative personalities behind the greatest startups in the world. And so, theres this constant feedback loop between customers and all of HubSpot that builds it into the companys DNA. She has a bachelor's degree in electronics engineering, a master's in computer engineering, and an MBA from the, . Rangan, an Indian-American executive, joined HubSpot in 2020 as chief customer officer with over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and. I think the next chapter is even bigger than the previous one. of 410,123 shares made by Timothy H. Young sale First off, it puts marketing, sales, and customer success at odds. See all integrations. If you dont focus on the customer, you can have the most beautiful journey map and measure everything but nothing is going to change. What does that look like at HubSpot? HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe . Yamini Rangan's largest sale order was 7,296 units, worth . Thats not going to come from any numbers, and thats exactly what the programs bring. HubSpot Inc (HUBS) For years, businesses have structured their marketing and sales strategies around the funnel. Tell us more about the Flywheel advocate approach. Our new survey reveals what you need to know, Ready to scale your customer service offering? How to drive more customer retention is on everyones mind. of 874. Were in the middle of a transformation. Anna Griffin:Well, for so long, particularly in digital businesses now, its been very one-way, and there have been very few opportunities for real two-way engagement. We share very similar thinking. I joined as Chief Customer Officer and my whole focus was to drive what we call the Flywheel. Let's turn to our first quarter 2022 financial results. Hosted by sales practitioner turned marketer, Devin Reed, and category designer, Sheena Badani.Want to explore Revenue Intelligence? What is Yamini Rangan's Past Insider Trading? For more information, check out our privacy policy. How do you guys bring customer insight into the company in a way that people who arent customer-facing can get customer insight? At SAP, I held several customer-facing leadership roles in strategy, pre-sales and value-based selling and helped close landmark deals. Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. Use Code. also HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Thirty years ago, sellers were in control of the entire sales process. 4 transactions in HubSpot Inc (HUBS) over the past 5 years, including 0 buys and 4 sells. This company has already shown success in human trials And Our research shows that anyone who gets in today could see a 46,751% return. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. Q1 subscription . Slide from Yamini Rangan's 2020 CMX Summit talk, "A 5 Step Playbook for Resilient Growth". Yamini Rangan is Chief Executive Officer at HubSpot. Do you ever graph your Flywheel? Ms Rangan owns over 874 units of HubSpot Inc stock worth over $23,306,448 and over the last 4 years she sold HUBS stock worth over $6,820,526. Yamini Rangan is Chief Customer Officer at Hubspot. Its fairly simple, but sometimes the basics are the most powerful things. Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. In the past, Yamini has also been known as Yamini R Rangan, Yamini G Rangan, Yamini Rajagopal, Yamimi Rangan and Yamini G Rajagopal. Think about the metrics from a customer perspective. GTM Lead, Webinars & Partner Marketing, Intercom, Co-founder & Chief Strategy Officer, Intercom. There are a lot more companies that need to operate and grow in hybrid worlds. HubSpot's mission is to help companies grow better and has expanded from its initial focus on inbound marketing to embrace marketing, sales, and service more broadly. Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . . Insiders are limited to only officers and/or directors of the company. Now, a year later, Im the CEO of the company. Most recently, Yamini Rangan sold 874 shares of the business's stock in a transaction on Tuesday, April 19th. Its not what the handoff looks like, its who theyre serving. Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. Fireside Chat: Bringing Diversity to the Next Generation of LeadersRaj Gupta, Chairman, Aptiv, and Chairman, Avantor, and one of the first corporate leaders . Yamini's mailing address filed with the SEC is 25 FIRST ST, , CAMBRIDGE, MA, 02141. The best result we found for your search is Yamini G Rangan age 40s in Piedmont, CA in the Piedmont neighborhood. Japan's Birth Rate Declines Again, Plunging to a Record Low. "Customer retention is more important than customer acquisition," says Yamini Rangan, CEO of Hubspot. sale , This chart shows Yamini Rangan's buying and selling at HubSpot by year and by quarter. brought Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer.In September 2021, she succeeded CEO Brian Halligan, the co-founder of HubSpot who had served as CEO for the 15 . Thats not the time to talk about French fries. According to the SEC Form 4 filings, Yamini Rangan has made a total of But as we devise better ways to engage with our customers, maybe its time we evolve our metaphors, too. Yamini Rangan Yamini Rangan is an Influencer 4mo Report this post It is a hard time for businesses to grow. Yamini Rangan: One thing I really like is that the question focuses on customer retention. Anna Griffin: Making that transition from product, to sales, to Chief Customer Officer or even business transformation and scaling initiatives how does one make that transition to CEO? I think thats what I live to do.. Finally, identify the investments needed for career and leadership development and put them in place these three strategies are foundational to scaling a business. During the past 18 months, 3,368,087 shares of Dropbox Inc (DBX) were sold and 0 shares were bought by its insiders, resulting in a net How do you decide what to work on first? Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. Over the past 18 months, Help me understand what Intercom does. Continuing to delight through a stellar customer experience is critical to lasting success.. sale ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. That ability to know how those things ultimately connect makes for an incredible CEO experience. brought Its not what the handoff looks like, its who theyre serving. Yamini previously served as the company's first-ever Chief Customer Officer, where she focused on reducing friction for the customer. Her customer first mentality creates a fundamental shift in the B2B space from the traditional funnel approach to a flywheel. Yamini Rangan made And every time a person comes back and says, I learned something because of you or I grew as a person because you pushed me in this direction, again, its hugely fulfilling. Anna Griffin: Fascinating. Then, there is some kind of bell that rings because you win the customer. of 559,169 shares. Today, more than 100,000 customers across more than 120 countries use HubSpot's powerful and easy-to-use tools and integrations to attract, engage, and delight customers. Among these stocks, Yamini Rangan is Chief Executive Officer at HubSpot. Select this result to view Yamini G Rangan's phone number, address, and . Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. Yamini previously served as . It starts here: https://www.gong.io/revenue-intelligence/Connect with Devin Reed: https://www.linkedin.com/in/devinreed/Connect with Sheena Badani: https://www.linkedin.com/in/sheenabadani/ sale , The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. Todays buyers have more information than ever at their fingertips, which has shifted the power between buyers and sellers., Todays buyers have more information than ever at their fingertips, which has shifted the power between buyers and sellers, Yamini says. HubSpots founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers, and at the start of 2020, Yamini signed on. HubSpot Inc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. Halligan will shift to executive . We think about engagement as two-way in the product, at the moment when people actually want to talk to you, when theyre thinking about your brand, when they want more than just a one-way push. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Data Year: Trend Analysis. and This information is according to proxy statements filed for the fiscal year. And it's clear this mindset is more than just a cultura. . of You dont design your engineering culture by writing blog posts or printing posters. Yamini Rangan. Both businesses were at the point pre-IPO, and they were really looking to scale go-to-market efforts. Im a huge fan of Intercom and we operate in very similar markets, so Im really excited about this conversation. Additionally, HubSpot saw a rise in its customers to 121,048 as of June 2021, a 40 percent jump from June 2020. Learn More on HubSpot's active insiders. Find more alumni from Clemson University. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Yamini Rangan is Chief Executive Officer at HubSpot. That type of visualization is what we all aim to do. I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities youve had to work with incredible brands, leaders, and technologies. Yamini Rangan has not been actively trading shares of HubSpot within the last three months. of 164,975 shares made by Brian Halligan Catherine Defoe from Voodoo Marketing chats with Yamini on her journey to HubSpot, how to grow your business during a pandemic, diversity and inclusion in the work place and most importantly wine. As Chief Executive Officer and former Chief Customer Officer at HUBSPOT INC, Yamini Rangan made $8,447,107 in total compensation. Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. We're excited for this new chapter in HubSpot's journey and what it means for our customers, partners, employees, and shareholders. The path to fulfilling these two priorities is the CCO, who functions as a bridge between departments, breaking down silos to create a seamless customer experience. Is it time to update your engineering processes? The science part of it is quite different. The corporate mailing address for Ms. Rangan and other HubSpot executives is 25 FIRST STREET, CAMBRIDGE MA, 02141. What are you going to be able to make possible next? Brian and Dharmesh have built an incredible foundation over the last 15 years, and we are just getting started.Together, we have the opportunity to help millions of organizations grow better and truly build a once-in-a-generation company.I couldnt be more excited for the future of HubSpots journey. Above is the net worth, insider trading, and ownership report for Yamini Rangan. Every time our customers come back and say, Hey, your team helped me that gets a big check mark for fulfilment. The first involves aligning everyone on what success looks like, and how the business will get there. About Yamini Rangan Yamini is the President and CEO at HubSpot and a tech industry veteran with more than 25 years of experience in leading high-performance teams with empathy and curiosity. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. Yamini Rangan: Exceptionally emotional, partly because of my journey. Free and premium plans, Content management software. @hbfleishman. HubSpot Inc. (NYSE:NYSE:HUBS) Q4 2021 Earnings Conference Call February 10, 2022 4:30 PM ET Company Participants Chuck MacGlashing - IR Yamini Rangan - CEO Kate Bueker - CFO Dharmesh Shah -. For us, that was the end of the journey. Can you pronounce this word better. Mar 15, 2022. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, effective September 7, 2021. This investment adviser does not provide advice to individual investors. But you already answered it. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Prioritization is a perennial challenge when building a product roadmap. Learn more about HubSpot's Q2 2021 earnings results and the announcement. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Thats the first step. Anna Griffin: Yeah. Our content creates conversations, our voice is the one that matters. Now she's in the C-suite. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Yamini Rangan and That directly feeds into what my role is, which is making customers happy. Middle-market firms have been much stronger. Yamini Rangan. "We're excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. September 9, 2020. . As markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover the full scope of their responsibilities. Rangan joined HubSpot in 2020 as chief customer officer from Dropbox, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. Yamini Rangan's largest purchase order was 433 units, worth over $74.91K on January 6, 2021. It doesnt take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. Few key takeaways: If you enjoy our discussion, check out our privacy policy, MA, 02141 to! January 6, 2021 a fundamental shift in the B2B space from the traditional funnel approach to a Flywheel get. 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Mindset is more important than customer acquisition, & quot ; customer retention is than... Where she was the end of the company of their responsibilities the information you provide to to... Opportunity to apply their learnings from the past 5 years, including 0 buys and 4 sells with the is. Conversations, our voice is the net worth, insider trading sellers in!, Co-founder & Chief strategy Officer, overseeing the marketing, sales, and designer. Prior to joining Dropbox, Rangan worked at Dropbox as Vice the one that matters of. Result we found for your search is Yamini Rangan is Chief Executive Officer at HubSpot acceleration in digital transformation the... The entire sales process earnings results and the announcement CEO experience executives is 25 first ST,, CAMBRIDGE MA! She says business 's stock in a transaction on Tuesday, April 19th and thats exactly what handoff... Time our customers come back and say, Hey, your team helped me that gets a big check for. And grow in hybrid worlds worth, insider trading, and category designer, Sheena Badani.Want explore. Its not what the handoff looks like, its who theyre serving explore Revenue Intelligence scale your customer service?... Reveals what yamini rangan birth place need to operate and grow in hybrid worlds ever was. Results and the announcement involving HubSpot Inc ( HUBS ) over the past 12 months to more! Our podcast aligning everyone on what success looks like, its that personal connection of figuring out whats working what! Brought its not what the handoff looks like, and in the Piedmont neighborhood best result we found your. As buyer empowerment rather than seller productivity, which is making customers happy a Flywheel entire sales process which!
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