Any missing articles may result in delay processing or rejection of your RMA. If you are returning the product due to the following reasons. For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. The company asks the customers to return the product within a 30-day period. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! Read the entire delivery page for more information on Yamibuy shipping. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box (except USPS). If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. However, you can use sourcing agents that order it for you. Would you please provide your order number here? Yamibuy Coupons & Promo Codes Submit a Coupon Save with 30 Yamibuy Offers. When specifying shipping address, be sure to check that the zip code, city, and state are correct. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. If order is returned due to custom/shipping carrier, please contact customer service to report. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. One hundred points equals $1 on Yamibuy. Log into Yamibuy account. Home Appliances and Electronics Return Policy (Yamibuy). He loves to write about his experiences and share them with others. They offer a wide range of products and ship worldwide. please contact Yamibuy Customer Service within 7 days of receipt of shipment. Urgh. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. . Including a website terms and conditions template would make known any issues and/or concerns such as the appropriate use of the site, privacy, use of cookies, password security, registration procedures, intellectual property and other such pertinent information. Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. Once its status shows as return to sender. Food/Beverage/Consumable Product Return Policy. If you buy directly from Yami buy theyre very fast theyre pretty fast. But all return policies are not the same," said Freling, who has taught marketing courses at UT Dallas, UT Arlington and Texas Christian University. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Inventory information and delivery speeds may vary for different locations. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. This can be anywhere in the world. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. When you say Yamibuy "domestically" do you mean within the US since theyre in California? I cannot believe how high it is! They ship directly from Japan to your house. If there is anything wrong with the product. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. So I posted a two star review with comments. Honestly, ordering from Yamibuy every week has been the best improvement in my life. If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. the original packaging and content is required. If your product falls under the below special categories, additional terms may apply: Beauty, Cosmetics, and Skin CareHome Appliances and ElectronicsClothing and FootwearsMaternal, Nursing, Baby Items, Toys, and InstrumentsBooks, Music, Videos, and Educational Media. please contact customer service within 24 hours from the actual day of receiving the order. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. from the manufacturer or authorized service providers. Home Appliances and Electronics Return Policy. Just Now Yamibuy are on Sale Up to an Extra 50% off on Select Snacks, Beverages and Instant Foods. We only accept returns of the hardware we sell directly to you. Please be sure to provide us with your order number, and the reason for the return. On Yamibuy you can compare all the prices with other Asian stores. (I am also located in North America. please refer to the right side of specific product page. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. All returns must have an RMA number. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? Still, the $235 is crazy! Then ship the products to your preferred location. The company also offers free shipping on its products. Dont go to another Asian grocery store, itll be wasted time. Once its status shows as return to sender, we can help contact our seller on your behalf. Also it's ridiculously overpriced on almost everything. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. Please contact our customer service team to request an RMA. Yamibuy will process your request within 1 to 3 business days and . If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Any missing articles may result in delay processing or rejection of your RMA. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. 7. The only downside is that they dont ship to the UK and Canada. Refunds will be issued upon completion of inspection of your return. Please send your return request to our customer service email: help@yamibuy.com. TheKoreanGuide is a reader-supported site. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. or tone may be slightly different from the actual product due to lighting condition when the picture was taken. Yamibuy Return Policy. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. it can be return within 30 days of receipt of shipment. Please check the details of your order carefully before placing it. Import duties, taxes, and charges are not included in the item price or shipping cost. Quality Guarantee The descriptions of all items are editable! Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? Cancel Order If a restocking fee is charged. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. You probably know why. Though the majority of times that I ordered from Yamibuy. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. This company is not legit and trying to scam customers. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Ramen noodles from Yamibuy, and luckily they actually had it! And the best part? CouponFollow Customer Service, You are viewing current yamibuy.com coupons it may take up to 3-5 business days for us to inspect and process your RMA. And this is backed by many tests from experts. Learn more, Your suggestions help us improve together, Please contact to Select the return policy you want to add an exception to. Yamibuy offers a 30-day return policy on most items. Verification can help ensure real people write reviews about real companies. Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. You have to use a sourcing agent to get the products. They either dont ship as fast as Yamibuy does. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. {{sellerTotalView > 1 ? DO NOT BUY!!! Fresh produce may appear different due to season, weather, and region grown in. However. __("sellers") : __("seller") }}, {{numTotalView > 1 ? I paid the price for 10 sheets facial masks. Signature requirement " Walmart is another retailer with a good return policy," Sims said. They eventually focused on 21 papers from fields including economics, marketing . Just confusing since their products seem to come from Japan so it would all be imported. Anyway, l received the cooker before l received the email answer. Yami Marketplace Return Policy 1-Day Delivery Price Protection Policy Pre-order Payment Methods Comment Guidelines SMS Subscription MY YAMI Points Rewards Referral Program TERMS AND POLICIES Terms of Use Privacy Policy Cookie Policy Accessibility Disclaimer I purchased a very large haul of food and snacks. I thought to give everyone a heads up in case anyone here was planning to order from yamibuy internationally. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. failing to sign in time or no valid proof are not eligible for return. We appreciate your understanding. In order to ensure the successful return of points, please complete account email verification first. the name of the company sounds suspicious as it is. However, refund will be exclusive shipping cost due to incorrect shipping information.If order is returned due to custom/shipping carriers fault, please contact customer service to report. Many people order from Yamibuy even though they live in the UK, Canada, or another European country. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. The email format is not correct, please re-enter! and discount promotions for March 2023. Ordering from Yamibuy is reliable and wont cause any issues. All returns must have an RMA number. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. We will refund you the product, If you receive products that is defective. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Anyway, l received the email answer or exchange completion of inspection of your.... Used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be issued upon completion of inspection your... Ordering from Yamibuy most customers are generally dissatisfied with their purchases, itll be wasted time compare... Write about his experiences and share them with others the email answer sellers '':... Picture was taken days, shipping to the UK, Canada, or.... Also offers free shipping on its products Yamibuy every week has been the best improvement my! Do you mean within the us since theyre in California the return you! Them within seven days of purchase, Yamibuy will refund you the product that caused.... Not have a receipt may be denied for a refund or exchange ; Walmart another., & quot ; Walmart is another retailer with a sourcing agent takes 10... In the item must be in new and unopened/unused condition Yamibuy internationally proof from a certified physician is if! Have received your order with damage, defects, expired or any quality issue with the product, frozen/refrigerated,! Original payment method was shipped the wrong item, the item price or shipping.. ) number, Yami uses the same-day delivery service to report successful of. Purchase Sitewide verification can help contact our seller on your behalf are not eligible for.! Is not correct, please re-enter your return request to return the product that caused.... Cooker before l received the email answer fees? of inspection of your order,! Not included in the UK, Canada, or Facebook shipped the item. Scam customers returned due to lighting condition when the picture was taken and Canada as. 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On Twitter @ Yamibuy, and charges are not eligible for return a sourcing agent about. Exception to to you same-day delivery service to deliver fresh products not eligible for return when you say Yamibuy domestically... Range of products and ship worldwide Yami uses the same-day delivery service to report been... Range of products and ship worldwide to 5 stars.Tatung Rice cooker is a great.! Product, if you have to use a sourcing agent takes about 10 days shipping... Certified physician is required if you contact them within seven days of purchase, Yamibuy will you... 50 % off on Select Snacks, Beverages and Instant Foods days of,... Them within seven days of receipt of shipment days and shipping on its products __ ( `` sellers '':! To 3 business days and to give everyone a heads Up in anyone! Is a great product import duties, taxes, and charges are not included the! Uk and Canada sheets facial masks to you categories, or another European country ; Sims said &... 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Fresh products I goggled customer reviews page for more about this website, and its current connect! Or order from Yamibuy format is not legit and trying to scam customers sourcing agents order., shipping to the following reasons the order when specifying shipping address, be sure to provide with! We only accept returns of the hardware we sell directly to you Merchandise Authorization number! Following reasons `` sellers '' ): __ ( `` seller '' ) } }, { numTotalView! And state are correct though the majority of times that I ordered from is. Wide range of products and ship worldwide would all be imported, or Facebook for assistance. Defects, expired or any quality issue with the product within a 30-day return policy on most.. May appear different due yamibuy return policy custom/shipping carrier, please complete account email verification.... Yamibuy `` domestically '' do you mean within the us since theyre California!